Summary
Location
Philippines
Type
full-time
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About this role
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Scaled Customer Success Business Partner
Location: Manila, Philippines
Department: Scaled Customer Success (SCS)
Reports to: Scaled Customer Success Leader
About the Role
As a Scaled Customer Success Business Partner (CSBP) based in Manila, you will play a critical role in ensuring our Global customers realise measurable value from their Anaplan investment.
You will manage a portfolio of customers through a scaled engagement model, driving adoption, satisfaction, retention, and expansion while partnering closely with Sales, Renewals, Professional Services, and Partner teams across global time zones.
Your mission: protect and grow our customer base by ensuring value realization, mitigating risk, and unlocking expansion opportunities across your portfolio.
Your Impact
Strategic Account Ownership
- Manage a portfolio of scaled Global customers using Anaplan’s scaled engagement framework
- Serve as the primary point of contact and trusted advisor throughout the customer lifecycle
- Partner with Account Executives, Renewals Managers, and internal stakeholders to execute account and renewal strategies
- Identify expansion opportunities and connect customers with the appropriate Anaplan teams or partners
- Drive customer advocacy through engagement with the Anaplan Community and ecosystem
Customer Adoption & Engagement
- Proactively monitor adoption, usage, and executive sponsorship, developing action plans to address risks
- Guide customers toward measurable business outcomes and sustained user engagement
- Promote participation in the Anaplan Community, customer events (e.g., CPX), and programs such as Master Anaplanner
- Educate customers on product roadmap updates and new capabilities
- Lead regular digital check-ins and success reviews to reinforce value realization
Implementation & Ongoing Support
- Partner with customers, Anaplan Professional Services, and certified partners to ensure high-quality implementations
- Act as a liaison between customers and Support or Product teams to resolve issues efficiently
- Ensure proactive follow-up on open tickets, escalations, and adoption blockers
- Maintain strong relationships with Partner and Platform Adoption Specialist (PAS) teams to deliver expert guidance
Account Health & Renewal Management
- Conduct structured Account Health Checks using Salesforce and Gainsight
- Align with internal account teams to build and execute renewal and retention strategies
- Lead Customer Alignment Meetings covering health status, roadmap alignment, and renewal readiness
- Track renewal sentiment and proactively manage churn risk indicators
License & Workspace Optimization
- Monitor license utilization and workspace capacity to ensure efficiency and compliance
- Deliver data-driven recommendations to support optimization and future scaling
Enablement & Communication
- Share platform updates, enablement resources, and training opportunities
- Promote digital self-service, Community engagement, and partner collaboration to enhance the customer experience
What You’ll Bring
- Fluency in English, written and spoken
- 5+ years of experience in Customer Success, Account Management, or Client Services within SaaS or enterprise software
- Experience supporting AMER customers or working within a global support model
- Background in business planning, forecasting, or financial modeling is a strong advantage
- Domain familiarity with Corporate Finance (primary), Supply Chain, or Sales Performance Management
- Exceptional organization, prioritization, and multitasking skills across multiple accounts
- Strong communicator with the ability to translate technical concepts into business value
- Proactive problem-solver with a customer-first mindset and strong sense of urgency
- Analytical and data-driven, comfortable using Gainsight, Salesforce, Tableau, and Excel
- Adaptable and effective in a fast-paced, global, and virtual environment
- A “run your own business” mentality—self-motivated, accountable, and results-oriented
Why Join Us
- Be part of Anaplan’s Global Scaled Customer Success hub in Manila, supporting top-tier AMER customers
- Collaborate with world-class Customer Success and Partner teams across AMER, EMEA, and APAC
- Thrive in a values-driven, inclusive, and innovative culture
- Access global learning and development programs, mentorship, and career growth opportunities
- Competitive compensation and benefits aligned to Anaplan’s global standards
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.
Other facts
About Anaplan
Anaplan is the only scenario planning and analysis platform designed to optimize decision-making in today’s complex business environment so that enterprises can outpace their competition and the market. By building connections and collaboration across organizational silos, our platform intelligently surfaces key insights — so businesses can make the right decisions, right now.
What you'll do
- The role involves managing a portfolio of global customers to ensure they realize value from their Anaplan investment. This includes driving customer adoption, satisfaction, retention, and identifying expansion opportunities.
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