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Representative, Customer Service
full-timePhilippines

Summary

Location

Philippines

Type

full-time

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About this role

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future. 

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

          

Primary Function:
Demonstrates ability to build and maintain strong relationships with customer and colleagues. 
Understands the issues that drive customer scorecards or relationship.

Educational Background:
Preferably a graduate of Industrial Engineering or any 4 years bachelor's degree course.

Experience:
Must have at least 3-years of work experience in related field, preferably in semiconductor 
industry. Knowledge,skill and abilities:
•   Excellent verbal and written communication skills.
•  Strong computer skills.
•  Ability to work with others towards a common goal.
•   Flexible and multi-tasked.
•  Strong knowledge in MS Excel like creation of macro and LOOKUP functions
•   Knowledge in SAP and background in semiconductor manufacturing is an advantage

Major Duties & Responsibilities:
1. Provide excellent customer service and maintain excellent customer relationship.
2. Interface and communicate with logistics, business planning, engineering and others as required 
to accomplish job functions.
3. Respond to customer requests for pricing and product lead-times in a designated region
4. Manage progression of all customer quotes above a stated revenue amount.
5. Manage the backlog of the customers.
6. Regularly interface with our manufacturing facilities in Thailand and Philippines to discuss 
delivery challenges.
7. Identify and generate useful business intelligence and report to senior staff.
8. Recommend process improvements.
9. Ensure that the company's commitment on environmental management, health and safety is observed 
and performed.
10.Be aware of the company's quality and environmental policies.
 

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Graduate Job

          

Required Travel: No

          

Other facts

Tech stack
Customer Service,Communication Skills,Computer Skills,Teamwork,Multi-tasking,MS Excel,SAP,Semiconductor Manufacturing

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that help drive advancements in automation and robotics, mobility, energy and data centers, and healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X (formerly Twitter).

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Semiconductor Manufacturing

What you'll do

  • The representative will provide excellent customer service and maintain strong customer relationships while interfacing with various departments to accomplish job functions. They will also manage customer quotes, backlog, and delivery challenges.

Ready to join Analog Devices?

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Frequently Asked Questions

What does a Representative, Customer Service do at Analog Devices?

As a Representative, Customer Service at Analog Devices, you will: the representative will provide excellent customer service and maintain strong customer relationships while interfacing with various departments to accomplish job functions. They will also manage customer quotes, backlog, and delivery challenges..

Why join Analog Devices as a Representative, Customer Service?

Analog Devices is a leading Semiconductor Manufacturing company.

Is the Representative, Customer Service position at Analog Devices remote?

The Representative, Customer Service position at Analog Devices is based in Philippines, Philippines. Contact the company through Clera for specific work arrangement details.

How do I apply for the Representative, Customer Service position at Analog Devices?

You can apply for the Representative, Customer Service position at Analog Devices directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Analog Devices on their website.