Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 10,000 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been certified as a Global Top Employer for 2026, becoming one of 17 companies worldwide to receive the certification. Additionally, we are proud to be the first Italian multinational to be certified among the Global “Leading Employers” in 2025 for the 26 countries where we operate.

Position Overview

Amplifon Global Data team is currently seeking for a Data Service Manager. He or she will be part of the Global Data Operations area, interacting with Business and development teams during both project and operational phases to properly handle Incident and Release Management activities. He or she will focus on both service continuity and support service, thus granting service availability and quality.

Main Responsibilities

• Be the first point of contact for any critical issue or improvement need related to Amplifon Datawarehouse, marketing campaign platform and their integration 
• Prioritize issue analysis and resolution activities based on business context, understood criticalities and a continuous alignment with delivery plans
• Promote application and process improvements based on operational experience and customers’ feedback
• Manage Release activities, coordinating demand and technical focal points and ensuring adherence of the release activities to defined processes and procedures
• Identify improvement opportunities related to release management process, ensuring alignment with the data stack evolution roadmap
• Coordinate incident management activities, focusing on root cause analysis and identifying developments or process changes to prevent reoccurrence
• Perform work on time, within scope and with high customer satisfaction

Skills

• Ability to prioritize assignments, handle shifting deadlines and work independently as well as in a team environment
• Strong skill in problem solving
• Knowledge of general Business and CRM processes. Highly appreciated in the Retail industry
• Business needs analysis - ability to define business's requirements within the context of their function
• Ability to work flexibly in a rapidly Corporate changing environment
• Work well under pressure to meet deadlines and manage business expectations
• Excellent communication (written and oral) and interpersonal skills
• Proven SQL knowledge
• Knowledge of Google Cloud Platform and DBT highly appreciated
• Knowledge of Adobe Marketing Cloud or other Omnichannel campaign systems highly appreciated
• Knowledge of Microsoft PowerBI and Microsoft Fabric highly appreciated

Qualifications

• >2 years working experience in operations or functional analyst role, in CRM or Campaign Management projects highly appreciated
• 3-5 Year degree in Computer Science preferred or Economics
• Willing to travel as required
• Any successful candidate will be required to be fluent in Italian and English (both written and spoken)

In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.

Aligned to this goal, we offer a hybrid working policy, allowing employees to work 6 days/month remotely.