About this role
Description:
The Direct to Portal Operations Specialist/Order Operations reports to the Director Ecommerce, OTC & Govt Operations. Will be responsible for the overall maintenance, functionality, and user support for the company's online portal. This role acts as a primary liaison between the business, technical teams, and external users, including healthcare professionals, pharmacies, and government users. Ensures that all portal content is current and that users can easily access critical information, such as product details, training materials, and support resources. This role requires strong communication skills, a high level of technical proficiency, analytical and decision-making skills, and a deep understanding of pharmaceutical industry regulations and compliance standards.
Essential Functions:
- Manage user accounts, including access requests, password resets, and permission adjustments. Serve as the first point of contact for external and internal users with questions, issues, or technical problems related to the portal. Ensure all content is accurate, up-to-date, and compliant with pharmaceutical industry guidelines.
- Coordinate with marketing, sales, and regulatory teams to upload and update product information, customer information, marketing materials, and regulatory documents. Provide training and educational materials to help users navigate and utilize the portal effectively. Track, report, and analyze key portal usage metrics, user feedback, and system performance. Analyze data to identify areas for improvement in user experience and engagement.
- Handle all processes for onboarding a product and customer to the 3PL, including the transfer of the product and routine inventory checks.
- Serve as a liaison to sales team, AR, and Customer Master team to onboard customers to the portal. Work with vendors and internal IT to manage, troubleshoot, and enhance the functionality of the portal. Work with cross-functional teams, including IT, marketing, and legal, to launch new portal features and resolve technical issues.
Other facts
About Amneal India
Amneal Pharmaceuticals, Inc. (NASDAQ: AMRX) is guided by a simple belief: essential medicines should be accessible to everyone. What began as a promise to deliver high-quality, affordable medicines has evolved into a diversified portfolio spanning complex generics and injectables, biosimilars, and specialty medicines, including more than 290 products, with scale and capabilities that help reach patients across the healthcare system while combining world-class precision with a deep sense of personal responsibility for every dose we deliver.
Content is for informational purposes only and 3rd party content does not reflect Amneal’s opinions.
Amneal has the right to remove comments that violate another’s copyright or intellectual property, mention an Amneal product, use profanity or are defamatory, promote and solicit for third-party sites, initiatives, or products, or are factually inaccurate or misleading or spam.
Amneal recommends that you consult with your healthcare provider regarding personal health matters. To report a product complaint or adverse event related to an Amneal product, contact Drug Safety at 877-835-5472, option 3 or [email protected]. If you are currently experiencing a life-threatening event, please immediately contact 911.
What you'll do
- The Order Operations Specialist is responsible for maintaining the online portal's functionality and providing user support. This includes managing user accounts, ensuring content accuracy, and coordinating with various teams to update information.
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