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Field Technical Manager
full-time•Timmonsville
About this role
<p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:16.0px"><strong><u>What Makes a Honda, is Who makes a Honda</u></strong><br>Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”</span></span></p><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:16.0px">We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.</span></span></p><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:16.0px">If your goals and values align with Honda’s, we want you to join our team to Bring the Future!</span></span></p><div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><u><b>Job Purpose</b></u></H2>
</div><div><p><span style="font-family: arial, helvetica, sans-serif;">The Field Technical Manager (FTM) role supports the Powersports dealer network to establish Honda brand value, customer and dealer satisfaction. Maintaining and promoting customer retention and repurchase of Honda Powersports products by providing in-person and TechLine support to Honda dealerships. FTM’s are responsible for prompt reporting of technical issues and resolutions in the market for further follow-up review by the ASX (Aftersales Experience) staff.</span></p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><u><b>Key Accountabilities</b></u></H2>
</div><div><ul><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Provide in person technical support to protect the customer, dealers, Honda brand Image and reduce lemon law risks</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Resolve product issues working with the Customer Service and Tech Line teams while providing timely reporting of product issue and resolutions back to ASX</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Support Techline function through taking in-bound calls during scheduled shifts</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Administer customer goodwill and manage warranty claim authorization/processing</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Provide manpower as needed for warehouse projects, special investigations and other events or projects when requested</span></li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><u><b>Qualifications, Experience, and Skills</b></u></H2>
</div><div><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Minimum Educational Qualifications</strong></span></p><ul><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">High School graduate, Votech, Trade school, and/or OE powersports mechanics technical training.</span></li></ul><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Minimum Experience:</strong></span></p><ul><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">3 years minimum Powersports dealership experience (service operations and/or management) required</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Extensive experience in the repair and servicing of Powersports products</span></li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><u><b>Decisions Expected</b></u></H2>
</div><div><ul><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Customer goodwill expenditure (supporting customer through AHM and Dealer goodwill budget)</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Plan dealer visits using current data gathered from Techline and Customer relations contacts.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Technical repair troubleshooting & dealer direction via phone and/or in person visits</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Timely reporting of problems and repairs for faster future repairs and to support future development.</span></li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><u><b>Working Conditions</b></u></H2>
</div><div><p><span style="font-family: arial, helvetica, sans-serif;">This position reports to the Power Sports Aftersales Experience Division located at the American Honda Manufacturing Facility in Timmonsville SC. Requires as much as 75% travel, long distance driving (up to 50,000 mile/year), and overnight hotel stays. Responsible for scheduled Techline duties. These positions will be based either from ASX office or from associate’s home depending on assignment. Visiting and working in Honda dealerships of varying volume, status and working conditions; both exclusive Honda and multi-line dealerships. Requires customer relations skills to meet and talk with customers (in person and over the phone). Ability to motivate and coach dealership personnel to improve customer experience. Extensive computer work and cell phone time to stay in communication with AHM staff and dealership staff.</span></p></div></div></div><p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong><u>What differentiates Honda and make us an employer of choice?</u></strong></span></span></p><p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Total Rewards:</strong></span></span></p><ul><li><span style="font-size:16.0px">Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)</span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Paid Overtime</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Regional Bonus (when applicable)</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) </span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Paid time off, including vacation, holidays, shutdown</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Company Paid Short-Term and Long-Term Disability </span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">401K Plan with company match + additional contribution</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Relocation assistance (if eligible)</span></span></li></ul><p><strong><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Career Growth:</span></span></strong></p><ul><li><span style="font-size:16.0px">Advancement Opportunities</span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Career Mobility </span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Education Reimbursement for Continued Learning</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Training and Development Programs </span></span></li></ul><p><br><strong><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Additional Offerings:</span></span></strong></p><ul><li><span style="font-size:16.0px">Tuition Assistance & Student Loan Repayment</span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Lifestyle Account</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Childcare Reimbursement Account</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Elder Care Support</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Wellbeing Program</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Community Service and Engagement Programs</span></span></li><li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Product Programs</span></span></li></ul><p> </p><p> </p><p><em><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.</span></span></em></p>
What you'll do
- The Field Technical Manager provides in-person technical support to Honda dealerships, ensuring customer satisfaction and brand value. They are responsible for resolving product issues and reporting technical problems for further review.
About American Honda Motor Co., Inc.
A dream can never be too big.
It starts out as an idea on a napkin, a daydream on the way to work, or a wish as you're working around the house. Before you know it, you're watching it come to life on a computer screen. Then, in front of a customer focus group. And finally, you watch it come off the mass production line.
Honda R&D is about being inspired, and carrying your idea through development, design, and production. It's about using the IRL racing circuit as your own personal testing ground. It's about making the air cleaner for you and future generations and making more efficient use of energy. It's about tackling any terrain with your four-wheeler.
Whatever your inspiration is, find a way to make your dream come to life. At Honda R&D Americas, we make dreams become reality.
Ready to join American Honda Motor Co., Inc.?
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Frequently Asked Questions
What does a Field Technical Manager do at American Honda Motor Co., Inc.?
As a Field Technical Manager at American Honda Motor Co., Inc., you will: the Field Technical Manager provides in-person technical support to Honda dealerships, ensuring customer satisfaction and brand value. They are responsible for resolving product issues and reporting technical problems for further review..
Is the Field Technical Manager position at American Honda Motor Co., Inc. remote?
The Field Technical Manager position at American Honda Motor Co., Inc. is based in Timmonsville, South Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Field Technical Manager position at American Honda Motor Co., Inc.?
You can apply for the Field Technical Manager position at American Honda Motor Co., Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.