AH
District Parts & Service Sr. Specialist I
full-time•Englewood
About this role
<p><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><strong>Job Purpose</strong></span></p><p><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="background-color: gold;">This position reports to the Englewood, CO Zone Office but will cover the Territory of Omaha,Nebraska</span>.</span></p><p> </p><p><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key MAR’s. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility, tasks, or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.</span></p><p> </p><p><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><strong>Key Accountabilities</strong></span></p><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Achievement of assigned Parts sales objectives</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"> Achievement of assigned Customer Satisfaction, Respect For Time objectives</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"> Achievement of oil change service time of <60 minutes Honda / <65 minutes Acura</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"> Achievement of Overall Customer Satisfaction objectives</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Achievement CPRO objective – 1.5% Increase</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"> Achievement of Accessory sales objectives</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Achievement Training Certification objectives</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Achievement of the assigned Recall Completion objective</span></li></ul><p><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"> </span></p><p><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><strong>Qualifications, Experience & Skills</strong></span></p><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Minimum 5 years of auto parts and service wholesale and/or retail experience</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Automotive service, wholesale, and/or retail experience strongly preferred</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Knowledge of OEM automotive warranty policies and procedures preferred</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Understanding of financial statements and accounting concepts</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Demonstrated sales ability</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Strong communication, analytical, business planning, and organizational skills</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Highly developed customer relations skills</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Proficiency in MS Office applications (Word, Excel, and PowerPoint)</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Familiarity with using web-based software and smartphone applications</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">This position requires frequent travel and the possibility of relocation</span></li></ul>
What you'll do
- The District Parts & Service Sr. Specialist I serves as a liaison between American Honda Motor Company and Honda/Acura dealerships, focusing on improving service customer experience and dealer profitability. Responsibilities include identifying performance gaps, supporting action plans, and participating in Honda/Acura programs.
About American Honda Motor Co., Inc.
A dream can never be too big.
It starts out as an idea on a napkin, a daydream on the way to work, or a wish as you're working around the house. Before you know it, you're watching it come to life on a computer screen. Then, in front of a customer focus group. And finally, you watch it come off the mass production line.
Honda R&D is about being inspired, and carrying your idea through development, design, and production. It's about using the IRL racing circuit as your own personal testing ground. It's about making the air cleaner for you and future generations and making more efficient use of energy. It's about tackling any terrain with your four-wheeler.
Whatever your inspiration is, find a way to make your dream come to life. At Honda R&D Americas, we make dreams become reality.
Ready to join American Honda Motor Co., Inc.?
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Frequently Asked Questions
What does a District Parts & Service Sr. Specialist I do at American Honda Motor Co., Inc.?
As a District Parts & Service Sr. Specialist I at American Honda Motor Co., Inc., you will: the District Parts & Service Sr. Specialist I serves as a liaison between American Honda Motor Company and Honda/Acura dealerships, focusing on improving service customer experience and dealer profitability. Responsibilities include identifying performance gaps, supporting action plans, and participating in Honda/Acura programs..
Is the District Parts & Service Sr. Specialist I position at American Honda Motor Co., Inc. remote?
The District Parts & Service Sr. Specialist I position at American Honda Motor Co., Inc. is based in Englewood, Colorado, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the District Parts & Service Sr. Specialist I position at American Honda Motor Co., Inc.?
You can apply for the District Parts & Service Sr. Specialist I position at American Honda Motor Co., Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.