At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global & Large (G&L) enterprises. The GCS & Enterprise Solutions (GCSES) team is responsible for developing and managing a suite of commercial payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences. @ Work is a global program management tool for American Express' Global & Large Corporate customer base.

ABOUT THE ROLE:
This role sits within GCSES on the @ Work Product Development team and leads strategic platform planning, portfolio delivery, and cross-functional engagement across the @ Work ecosystem. The role owns the strategic program office for the @ Work portfolio, setting the platform modernization agenda and ensuring delivery against the needs of Global & Large corporate clients.

This leader serves as a central connector across product, technology, field, and enterprise partners, with accountability for portfolio prioritization, roadmap execution, investment planning, and executive-level reporting. The role also leads the design and implementation of a more proactive, scalable production support model across the @ Work portfolio in close partnership with Technology and Product teams.

Success in this role requires strong strategic thinking, operational rigor, influence across a matrixed organization, and the ability to translate complex inputs into clear direction and outcomes. The leader will build and inspire a high-performing team while driving the evolution and impact of the @ Work platform.

CORE RESPONSIBILITIES:

• Own and coordinate the end-to-end @ Work customer roadmap, encompassing strategic initiatives and business-as-usual (BAU) work, while ensuring alignment to strategic priorities, compliance requirements, and contractual obligations. 
• Partner closely with Technology on engineering capacity, feature readiness, roadmap planning, funding, roadblocks etc. Ensure smooth working partnership across product and tech
• Partner closely with the Field, G&L Field Strategy, Product, Marketing, Servicing, and Technology teams to develop innovative solutions and continuously drive strategic modernization agenda to advance the platform.
• Continue to advance the innovation agenda for @ Work platform and build case for investment
• Translate customer needs into action by championing the voice of the customer, incorporating competitive insights and data-driven analysis to deliver compelling, strategic product recommendations. 
• Create, manage and socialize technical Health of the Train program reporting and own regular cross-team Executive Steering Committee updates. Set cadences, manage content, gather inputs across wide array of stakeholders. Set the agenda and own the meetings.
• Own client-facing customer roadmaps, including milestone level deliverables and keep up to date to share with Field organization and GCG customers. Represent digital innovation narrative in client facing RFPs and calls
• Build relationship across production support teams in product development organization and build vision of how to improve issue management processes across the organization
  
   

REQUIRED QUALIFICATIONS:

• 10+ years of experience across program/project management, strategy, product development, and business operations
• Strong strategic thinker with a proven track record of developing and executing innovative strategies that drive business outcomes
• Deep understanding of product development lifecycles, technology reporting, and go-to-market considerations
• Exceptional ability to synthesize complex information, bring clarity to ambiguity, and structure problems effectively 
• Highly effective communicator and storyteller, with strong presentation skills and the ability to influence at all levels of the organization
• Proven relationship builder who collaborates seamlessly across large, diverse, matrixed stakeholder groups to break down silos
• Results-driven leader with a demonstrated ability to deliver meaningful outcomes in partnership with stakeholders
• Track record of creating, building, and leading high-performing program management and/or transformation teams
• Change agent who drives innovation, challenges the status quo, and takes informed risks with sound judgment
• Growth-minded leader with curiosity and a passion for learning, capable of fostering the same mindset within teams
• Strong organizational skills and attention to detail, balancing leadership through others with hands-on contribution when needed

Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6%25 Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions