Director Finance - Global Servicing Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Comprised of key internal and external servicing functions, Global Servicing (GS) delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while also providing world-class travel & lifestyle, credit, collections, and fraud services. This combination of high tech and high touch service is fundamental to Amex’s value proposition and its premium brand. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

• The Director Finance – Global Servicing Analytics will lead an existing high performing team of data scientists to generate data-driven insights across Global Servicing.

• Serve as the central analytics team across GS Finance, creating impactful analyses to develop recommendations, influence outcomes, and meet business plans

• Build and maintain close partnership with GS MIS and strategy teams to effectively source and analyze servicing operational data and create meaningful connections to AXP Business KPIs, cardmember behaviors, GS OpEx and other Finance data

• Own end-to-end management of current data model that creates account-level servicing expense datasets, including monthly refresh, data source/logic change management, and ongoing expansion into international markets

• Present to Senior Business and Finance leaders

Minimum Qualifications:

• Bachelor’s degree required, Master’s degree is a plus, 7+ years relevant work experience

• Knowledge of SQL, Lumi, Python, and other programming languages for manipulating large and complex data sets

Preferred Qualifications:

• Able to build strong partnerships with GS MIS, Strategy and Finance teams to expand awareness and understanding of internal data sources to drive impactful analyses

• Motivated by uncovering data-driven business insights and identifying additional opportunities for analysis

• Adept at balancing priorities and customers to manage tight deadlines

• The ability to lead a team of data scientists to develop growth and foster collaboration

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6%25 Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.