About this role
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
In this role, you’ll lead one client portfolio. Supporting them in optimizing their business travel and technology solutions.
What You’ll Do
Manage and optimize client’s budget
Build customer dedication by anticipating customer needs, marketing developments, leading contract renewals, and resolving risks and reporting gaps
Coordinate with all departments of the company to ensure all client service needs are met
Seek opportunities to increase client performance based on topics and data driven models
Collaborate with sales and consulting to drive the sale of travel products and services and identify C-level engagements
Communicate regularly with client, both in person and virtually
Demonstrate the added customer value of Amex GBT through your deep understanding of industry and market trends, and by providing innovative and proactive solutions to clients
Lead regular reviews and share trends, innovations, standard processes, and price strategies
What We’re Looking For
Advanced Microsoft Office skills
Knowledge of the local and international business travel market, technologies, and tools
Experience in business travel service delivery and customer service
Contract life cycle and renewal experience
Passion for growing profitability
Excellent verbal and written communication in Spanish and English
Location
Spain
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Other facts
About American Express Global Business Travel
Business travel doesn’t just move people from A to B, it helps ideas and innovation move forward, too. And with the most valuable marketplace, software, and services in travel, there is nowhere they can’t go with American Express Global Business Travel. With us, your Great Ideas Travel.
GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group, Egencia and CWT) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.
What you'll do
- Manage and optimize the client's budget while building customer dedication by anticipating needs and resolving issues. Collaborate with various departments to ensure client service needs are met and seek opportunities to enhance client performance.
Ready to join American Express Global Business Travel?
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