Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Global Experience Manager’s primary responsibility will be to drive the traveler experience to new industry level through innovation.  This role will need to rely on user feedback and influence the design of technology and service platforms to continually enhance the travel program.   This person will need to be creative with the approach to customer by keeping ahead of industry and Amex GBT technology.  This role will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures.

Mission:  Will be an ambassador and change agent for the travel program.  Will need to analyze traveler feedback and metrics to influence the client for changes.  The role will rely on qualitive feedback and qualitative metrics to drive decisions. The role will be to create & implement change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Experience Manager will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

What We're Looking For:

• Excellent leadership and strategy development
• Creative thinking, innovates and pushes boundaries
• Capable to motivate and inspire others
• Takes feedback and can reposition projects
• Excellent communications skills

What You'll Do:

• Reimagining the user experience across the user journey
• Think about big ideas and moonshots
• Learn the company’s culture and the goals to meet objectives
• Developing strategic business plan and change management approach
• Host Regional round tables to ensure buy in as well as leading sessions for travelers
• Building attractive services that the customer wants to use
• Internalize feedback from multiple sources and translate into solutions.

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!