Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Job Description

As an American Express T4M Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service.
The Travel Counselor should be prepared to offer a unique level of service, outstanding GDS skills, as well as vast destination knowledge.
This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service
and accurate completion of both international, domestic travel arrangements, and special requests.

Hours of operation are Monday through Friday 8am – 5pm CET.

Required Skills/Qualifications:

The Ideal Candidate will possess the following:

• Must have at least 2+ years of corporate travel counselor experience.
• 2+years of native Amadeus GDS experience (until end of year without tools such as SBP or Speedway)
• Booking and quotation of the desired trips (flight, train), considering the conditions specified by the service providers and the Global Business Travel Preferred Supplier Strategy
• Ability to creative logistics planning, considering all possibilities while respecting the customer’s travel policy
• Handling incoming customer inquiries mainly by email with Outlook/Salesforce, but also by phone
• Very good knowledge in the field of flight / train, preferably also for group bookings (The area groups can be learned in a training!)
• Interest and pleasure in working with reservation systems and participant registration solutions such as Meeting Central
• IT affinity, experienced in MS Office, especially Excel knowledge is advantageous and is needed for daily work
• Structured work and time management
• Team spirit, especially in connection with the willingness to accept technical instructions from the project manager / senior project manager
• Very good communication towards the customers (above all persuasiveness) and proactive service thinking
• Interest in the job and continuous, independent further training
• Excellent written and verbal communication skills in German and English
• Ability to learn quickly.
• Back-office experience is highly preferred.
• Troubleshooting resourcefulness.
• Ability to network/collaborate with Internal and external customers.
• Effective communication and conflict resolution skills.
• Strong organizational and ability to multitask.
• Demonstrates problem solving skills.
• Ability to manage change effectively.
• Ability to manage workflow in a highly complex & fast changing environment.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!