About this role
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Travel Counselors are the heart of our organization at Amex GBT, providing world class service to our corporate travel clients. You’ll learn how to use industry standard booking systems (Global Distribution Systems), resolve customer inquiries for all types of travel via phone, and much more.
If you have experience in call/contact centers, customer service or hospitality, and have always wanted to work in travel, you may be perfect for this position.
Our Travel Academy is an 8-week-long paid training program. We’ll give you a comprehensive course in all things travel and prepare you with everything you need to be successful as a full-time Travel Counselor assisting our client through phone.
What We’re Looking For:
3+ years of experience in customer service, contact centers or hospitality
Full proficiency in English language with exceptional listening, speaking, reading and writing
Highly proficient in computer skills including basic trouble shooting and confident in navigating new software platforms
Resolving customer issues quickly and raising concerns when needed
Understanding of math applications, including percentages and taxes
Passionate about world-class customer service (empathetic, calm, and courteous)
Must have a quiet, secure home office space, free from noise and interruption
Must have reliable high speed internet service at your address
What You’ll Do:
Participate in our Travel Academy (training) newly designed travel curriculum, where you’ll learn everything you need to know about corporate travel and our industry
Learn about our products and services GBT provides, including our end-to-end booking process
Experience our hands-on practice environment
Advise and arrange travel for corporate business customers (both individuals and groups)
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach and provide constructive feedback to improve service levels
At the end of the paid training program, we’ll help you transition to your full-time role as an Associate Travel Counselor
Our Traveler Care unit is a 24/7 operation, so we’re looking for people who are excited about working some non-traditional hours. Must be flexible and prepared to work holidays, evenings, overnights and weekends.
Location
Mexico
Click here to learn more about the benefits we offer in Mexico.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Other facts
About American Express Global Business Travel
Business travel doesn’t just move people from A to B, it helps ideas and innovation move forward, too. And with the most valuable marketplace, software, and services in travel, there is nowhere they can’t go with American Express Global Business Travel. With us, your Great Ideas Travel.
GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group, Egencia and CWT) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.
What you'll do
- As an Associate Travel Counselor, you will advise and arrange travel for corporate business customers while ensuring compliance with travel policies. You will also participate in training to learn about corporate travel and the services provided by Amex GBT.
Ready to join American Express Global Business Travel?
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