Position Summary: The Operations Manager is responsible for ensuring that all warehouse activities are carried out efficiently and profitably. This role has a general responsibility for coordinating all client activities on a daily basis.

Essential Duties and Responsibilities include the following:

• Responsible for managing the daily activities of all functions with proper utilization of space and equipment for designated clients in accordance with the agreed upon SLA’s with a high level of quality and accuracy.
• Understand customer expectations and effectively communicate these expectations to the team.
• Understand and provide direction for policies on personnel, safety, facilities and security in compliance with local, state and federal regulations.
• Develop a highly productive and engaged team by actively participating in recruitment, selection, training, performance management, and reward and recognition programs.
• Assist in implementing standard work procedures, conducting observations to identify process improvements, and ensure procedures are properly and consistently followed.
• Achieves goals by establishing standards and developing mechanisms that will drive change and process improvements.
• Addresses performance gaps and takes corrective action, as needed, to ensure each functional area delivers operational goals.
• Conduct operations in a manner that promotes warehouse security and employee safety in accordance with OSHA and other appropriate policies/procedures.
• Prepare and analyze daily, weekly productivity reports and address any issues with the team in a timely manner.
• Provides instruction, coaching, mentoring, and motivation as needed to maintain morale and encourage teamwork and quality performance.
• Perform daily stand-up shift meetings with associates and communicate daily expectations and any upcoming operational changes.
• Collaborates with other departments to build and secure support and resources for projects and initiatives.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in business, logistics, engineering, or related areas is preferred.
• At least 2+ years of management in a high-volume Fulfillment or Manufacturing environment (experience within distribution, supply chain and logistics functions).
• At least 4+ years of experience working in Operations, preferably in an E-commerce or retail setting.
• Technical experience in warehouse management systems, Google Sheets, and Microsoft Office suite.
• Prior experience managing a contingent and seasonal workforce.
• Proficient in Google platforms and applications; ability to measure results through developing spreadsheets, graphs, and visual aids.
• Strong analytical and problem-solving skills.
• Ability to effectively prioritize tasks based on multiple business needs.
• Ability to handle tight deadlines and scheduling requirements.
• Aptitude for team leadership—positively influences others to work towards a solution.
• Strong communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions.
• Ability to drive continuous improvement in productivity, cost control, service, and inventory accuracy.
• Strong knowledge of warehouse: policies, procedures, management systems, safety regulations, and employment-related laws.

Pay/Benefits Information:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

The above job description is not intended to be an all-inclusive list of duties and standards of the position and additional tasks may be assigned to employees.

Quiet, a wholly owned subsidiary of AEO, Inc., is committed to an inclusive and diverse workplace community. Quiet is an equal opportunity employer who does not discriminate on the basis of race, national origin, gender, gender identity, sex (including pregnancy), protected veteran status, sexual orientation, disability, age, or other
legally protected status. This applies to all Quiet activities, including, but not limited to, recruitment, hiring, compensation, training, and performance evaluation.