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Manager IT Support Service
full-timeHigh Point$0k - $0k

Summary

Location

High Point

Salary

$0k - $0k

Type

full-time

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About this role

Department:

14035 Enterprise Corporate - Wake Field Technology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

This position is required to be onsite and directly manages onsite employees. The normal work schedule would be defined at 8am - 5pm EST Monday - Friday with some on call rotation. 25% of travel to different Atrium locations.

Pay Range

$51.05 - $76.60

Major Responsibilities:

  • Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
  • Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
  • Ensures that applications and infrastructure are current and available to support business operations
  • Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business users
  • Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
  • Locates existing solutions or develops new technology to solve site/region issues where appropriate
  • Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
  • Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
  • Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
  • Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
  • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

  • None

Education Required:

  • Bachelor's Degree in Business or Information Technology or related field

Experience Required:

  • 3 years in information technology and/or project management. Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment

Knowledge, Skills & Abilities Required:

  • Demonstrated project management expertise
  • Knowledgeable of performance management and improvement techniques
  • Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization. Good presentation skills
  • Proven experience working in a team oriented, collaborative environment. Excellent team player
  • Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
  • Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
  • Strong decision-making abilities
  • Exposure to finance and budgeting a plus

Physical Requirements and Working Conditions:

  • This position requires travel, therefore, will be exposed to weather and road conditions.
  • Operates all equipment necessary to perform the job.
  • Exposed to a normal office environment.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Other facts

Tech stack
Project Management,Performance Management,Communication Skills,Presentation Skills,Team Collaboration,Organizational Skills,Analytical Skills,Interpersonal Skills,Technical Skills,Problem-Solving Skills,Decision-Making Skills,Budgeting,Staff Development,Employee Morale,Capacity Planning,Backup Planning

About American Addiction Centers

American Addiction Centers (AAC) is a nationwide network of treatment centers, offering a full continuum of care. We take a holistic approach to addiction treatment — by addressing each client as a whole person. We work to consider how factors such as an individual’s lifestyle, environment, health, and co-occurring mental health disorders may play a part in his or her addiction to drugs or alcohol. We use evidence-based treatment approaches to help individuals struggling with substance use and co-occurring mental health disorders to overcome daily struggles and establish a healthy lifestyle.

Our Mission: To restore hope and empower individuals and families impacted by the disease of addiction. United by compassion and a commitment to inclusive care, we provide a foundation for lasting recovery that saves and transforms lives.

Our Vision: To foster a world free from the stigma of addiction, where quality treatment and support are accessible for all.

American Addiction Centers is constantly building our brand and expanding our treatment services to meet the needs of those struggling with substance use and mental health disorders. In order to accomplish this, we need top talented professionals in all departments to help us not only achieve our business goals, but to also continue rescuing those battling addiction. We’d love to have your join our team! See our open positions at americanaddictioncenters.org/careers.

Community Guidelines:

We treat others with respect and communicate with courtesy. We encourage positive engagement and thoughtful dialogue. We do not tolerate defamatory, harmful messages or hate speech, directed at either the company or another individual. We respect the privacy and personal information of our team as well as community members.

We reserve the right to delete or block individuals or users who violate our guidelines.

Team size: 1,001-5,000 employees
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 2012

What you'll do

  • The manager will research, evaluate, and recommend hardware and software products to enhance the organization's information systems. They will also ensure that technology problems and service requests are resolved according to service level objectives.

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Frequently Asked Questions

What does American Addiction Centers pay for a Manager IT Support Service?

American Addiction Centers offers a competitive compensation package for the Manager IT Support Service role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.

What does a Manager IT Support Service do at American Addiction Centers?

As a Manager IT Support Service at American Addiction Centers, you will: the manager will research, evaluate, and recommend hardware and software products to enhance the organization's information systems. They will also ensure that technology problems and service requests are resolved according to service level objectives..

Why join American Addiction Centers as a Manager IT Support Service?

American Addiction Centers is a leading Hospitals and Health Care company. The Manager IT Support Service role offers competitive compensation.

Is the Manager IT Support Service position at American Addiction Centers remote?

The Manager IT Support Service position at American Addiction Centers is based in High Point, North Carolina, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Manager IT Support Service position at American Addiction Centers?

You can apply for the Manager IT Support Service position at American Addiction Centers directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about American Addiction Centers on their website.