Position Title: Senior People and Culture Business Partner

Reports To: Sr. Director, People, Strategy, & Innovation

Department: People and Culture

FLSA Status: Exempt

Location and Travel: The applicant must be willing to travel 50% of the month.  

Position Purpose and Objectives 

The primary purpose of this role is to lead and support the investment in human capital within the assigned business units. The Senior People and Culture Business Partner (Senior PCBP) drives positive change and enhances the culture of the organization to foster employee growth, development, and retention. In addition to supporting the operational Human Resource function at America’s Thrift Stores (ATS), the Senior PCBP provides strategic guidance and ensures HR initiatives align with business goals. This role also involves analyzing performance metrics, mentoring team members, and refining HR strategies to improve employee retention and experience.

Roles and Responsibilities 

• Maintain a current knowledge of state and federal laws regarding human resources activities.
• Provides mentorship, coaching, and support to the People and Culture Business Partners, fostering professional growth and development.
• Assist in complex employee relations cases, including investigations, and serve as a witness when needed.
• Analyze performance metrics, including employee retention and experience data, to identify areas for improvement and drive enhancements.
• Develop and refine HR strategies and policies to ensure alignment with business needs.
• Establish and coordinate the implementation of human resources policies and procedures.
• Provide guidance to District Managers as they support and counsel store locations.
• Provide direction, guidance, and counseling to employees and management regarding resolution of employee-related issues.
• Apply policies and procedures to employee performance to identify gaps, assist in documenting performance deficiencies, and develop action plans for improvement.
• Partner with District Managers to assess management staffing needs and support recruitment efforts.
• Provide necessary HR support for interviewing, testing, negotiating, and onboarding newly hired management.
• Partner with Department Managers on succession planning to identify next-level leaders; assist with learning and development of team members and potential leadership.
• Investigate employee grievances and complaints, including harassment complaints, and make recommendations to appropriate management for resolution.
• Investigate and respond to EEOC charges.

Skills and Qualifications 

• Bachelor's degree in Human Resources, Business Administration, Organizational Development
• 7+ years of progressive HR experience, with at least 3 years in a strategic HR business partner role.
• Experience working in a fast-paced, dynamic environment, preferably in retail, hospitality, or multi-location business settings.
• Strong track record of driving people and culture initiatives that align with business objectives.
• Experience supporting leadership teams and influencing senior stakeholders.
• Deep knowledge of HR best practices, employment laws, and compliance requirements.
• Strong business acumen and the ability to align HR strategy with company goals.
• Excellent interpersonal and communication skills, with the ability to build trust and influence at all levels.
• Proven ability to lead organizational change and drive employee engagement.
• Strong problem-solving skills with a data-driven and analytical approach.
• Ability to manage multiple priorities in a fast-paced and evolving environment.
• Experience with HRIS systems and data analytics tools.
• Human Resources certification (such as SPHR, PHR, SHRM-SCP, SHRM-CP) preferred.
• Experience in a multi-location business, especially in retail or service industries.
• Experience in talent management, leadership development, and succession planning.

Competencies  

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%  

Physical Demands:  

• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.  
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.  
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.  

Other:  

• The working environment includes the inside of a building with controlled temperatures and outside conditions with varying weather and temperatures.  

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document.  This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.  

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