Loan Quality Control Specialist

The Loan Operations Quality Control Specialist is primarily responsible for the comprehensive examination of key fields to ensure data integrity of loans booked and renewed, loans maintenance, and interest rate changes. This resource identifies gaps in the loan data and supports in the design of the quality control framework to conduct data input quality reviews related to the loan portfolio. Will also be responsible for communicating gaps noted in order to mitigate the recurrence of issues in the future.

Duties and responsibilities include:

• Responsible for the post-booking review of all new and renewed loans, monitoring the overall quality of key loan fields that have a direct impact in regulatory and financial reporting. 
• Perform quality assurance spot audits of loan key fields to assure compliance with loan data integrity requirements. 
• Responsible for identifying any data error being caused by potential issues in the different loan system applications/interfaces and ensure same are reported and monitor corrections as needed. 
• Assists Management in audits (internal and external) related to the “Loan Data Integrity” control. 
• May assist in the development and provide training, including bank wide seminars and daily guidance, to all applicable areas on data input errors impacting the loan quality integrity. 
• Analyze and recommend stronger and/or more efficient internal controls and practices to achieve compliance goals dealing with loan data integrity. Develop and write operations procedures, in conjunction with Operations Management, to assure compliance with loan data integrity. 
• May perform the review of new and renewed loans to ensure they are in compliance with certain applicable loan regulations such as (under the scope of responsibility described in the Departmental procedures): all aspects of Flood program requirements, Reg. O (ensure loan is properly coded when identified as a Reg O Loan), Reg. Z (ensure no violations exist related to Rescission period when applicable). Mainly in the review of Retail Loans (Retail Commercial, Consumer and Residential Loans). 
• May assists in the sample audits perform to ensure compliance with loan servicing regulation within the Loan Operations Department (under the scope of responsibilities described in the Loan Operations Procedures)such as: Reg.  “O” (loan codification), Reg. Z (Heloc Statements), Fair Credit Reporting Act (Credit Bureau reporting and disputes. 
• Stay abreast of changes to federal regulations that might directly affect the loan operations area. 
• Recommend to immediate supervisor, policies and procedures changes needed to maintain a streamlined and secured process. 
• To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.  
• Assist Department staff when needed. 
• Perform other duties and work on special projects as assigned.

Functional Skills & Knowledge Requirements:

Superior customer service skills required. Strong knowledge in the Loan Operations processing and servicing area. Good level of knowledge in loan regulations. Ability to work within a team, ability to work well under pressure and meet tight deadlines. Supervisory and audit skills required.

Minimum Education and/or Certifications Requirements:

Associates Degree as well as vocational training in loan regulatory aspects required. Bachelor’s degree preferred. OR comparable experience in lieu of education.

Minimum Work Experience Requirements:

Minimum three years’ experience in the Loan Operations processing and servicing area, with good level of knowledge in all aspects of the federal regulations impacting lending and loan operations. Loan accounting experience preferred.

Technical and/or Other Essential Knowledge:

Previous experience with Internet and MS Office Skills, including Outlook, MS Word Level II, MS Excel Level II and MS PowerPoint Level I and IBS required.

Working Conditions:

Physical Demands:  Air conditioned office environment with 95% of time spent at desk completing assigned tasks and 5% walking around to gather information. 

Stressors: Ensure data integrity and compliance with Bank’s policies and government regulations while handling heavy volume of work (especially at end of month.).   Shifting priorities.  Telephone interruptions from different areas of the organization and ongoing changes requested by Loan Officers