About this role
Hourly rate between $19.00 - $25.00 (based on experience)
- Choice of PPO or HSA medical plans with free telehealth.
- Paid time off.
- Up to $1,000 in free healthcare services with Amedisys HSA plan.
- Up to $500 in wellness rewards for activities-use for spa, gym, sports, hobbies, pets and more.
- Mental health support with up to five free counseling sessions through the Employee Assistance program.
- 401(k) with a company match.
- Family support with infertility treatment coverage, adoption reimbursement, paid parental and family caregiver leave.
- Fleet vehicle program (restrictions apply) and mileage reimbursement.
- And more.
Responsibilities
- Serves as the first line of customer service for external and internal customers.
- Professionally responds through electronic referral platforms within the specified time requirements.
- Meets assigned key performance indicators (KPIs).
- Receives and documents patient referrals to home health services through electronic referral systems, ensuring compliance with applicable coverage criteria.
- Coordinates with care centers on ability to staff electronic referrals.
- Provides the appropriate information from the e-referral system to the intake coordinator to ensure complete referral information.
- Communicates pertinent patient information to the care center team.
- Communicates and follows up with Business Development regarding pending admissions or as directed by director of operations.
- Performs other duties as assigned.
Qualifications
- High School diploma or GED equivalent.
- Experience working in an environment where timeliness and quality of response were measured and impacted business results.
- Home health or hospice experience preferred.
- Experience in customer facing sales preferred.
Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.
Other facts
About Amedisys, Inc.
Since 2011, Beacon Hospice has been part of the Amedisys family. With a long tradition of care, Beacon Hospice continues to serve patients and families across the Connecticut, Massachusetts, Maine, New Hampshire and Rhode Island areas.
Hospice is a gift – it gives people who are facing a life-limiting illness the freedom to live all the days of their lives by offering comfort, dignity, quality of life and time. Beacon Hospice is centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support for you – along with resources, information and emotional support for your family and caregivers. Hospice care is 100% covered by Medicare, as well as by most Medicaid and commercial insurances.
What you'll do
- The Electronic Referral Specialist serves as the first line of customer service for both external and internal customers, responding to electronic referrals in a timely manner. They document patient referrals and ensure compliance with coverage criteria while coordinating with care centers.
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