Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

A strong hands- on experience in Cloud Operations and a solid understanding of L1/L2 support workflows for production systems

What will your job look like?

• Monitor and analyse production systems to ensure reliability and performance stability.
• Respond to production incidents, perform triage, escalate to appropriate teams, and implement mitigation solutions.
• Collaborate with developers to set up monitoring, alerting, and scaling capabilities during product delivery lifecycle.
• Support peak business periods through on-call or office presence as needed. 
• Ensure timely and accurate communication with stakeholders during incidents and operations.

All you need is...

• Hands-on experience in Cloud Operations and a solid understanding of L1/L2 support workflows for production systems
• Monitor and analyse production systems to ensure reliability and performance stability.
• Respond to production incidents, perform triage, escalate to appropriate teams, and implement mitigation solutions.
• Collaborate with developers to set up monitoring, alerting, and scaling capabilities during product delivery lifecycle.
• Support peak business periods through on-call or office presence as needed.
• Ensure timely and accurate communication with stakeholders during incidents and operations.
• Expert knowledge of cloud platforms (Any of AWS, Azure, Google Cloud).
• Familiarity with monitoring and logging tools (Prometheus, Grafana, Azure monitor, Azure App Insights).
• Strong Linux/Windows systems knowledge and command-line proficiency.
• Ability to automate processes using scripting languages (Python, Shell, etc.).