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Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect
full-time•San Francisco, Seattle, Santa Clara•$142k - $212k
About this role
Are you an experienced marketer who loves bringing product value propositions to life through great storytelling? Do you enjoy working with customers and engineering teams to build products that delight users?
Product Marketing is critical to building the right products for customers and creating differentiated value propositions that form the core of our storytelling. Product Marketing managers work closely with customers, product and field teams, analysts, and press, synthesizing diverse perspectives and connecting the dots between customers and AWS capabilities.
In this role, you will be responsible for Amazon Connect and related customer experience capabilities. You'll craft compelling stories and content—presentations, whitepapers, infographics, webinars, customer success stories, product videos—that land our value proposition. You'll demonstrate an understanding of Amazon Connect customers, our product, and the market while regularly engaging with customers, analysts, and partners to drive advocacy. You'll plan and execute marketing initiatives at events to showcase Amazon Connect innovation and work closely with AWS field teams to maintain internal sales hubs with current resources and enablement content. You'll partner with marketing teams across web, campaigns, demand generation, field, and events to drive global marketing initiatives, continuously measuring and improving product marketing effectiveness.
AWS offers over 200 fully featured services from data centers globally. You'll work on Amazon Connect's AI-powered customer experience platform, along with related Analytics, Developer Tools, Databases, Agentic, Observability, and Security capabilities.
We are looking for builders with experience working directly with customers, analyzing data from multiple sources, and who thrive working with engineering teams to influence product outcomes while building value propositions that educate and inspire customers. We seek individuals who can operate at both broad and deep levels, understand our technology with the same depth our customers do, and think like a technologist and business leader simultaneously. Basic Qualifications: - 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience leading go-to-market for consumer software or hardware product launches Preferred Qualifications: - Experience using any of SQL or other analytical tools for conducting data analysis
- Experience with customer segmentation, profiling, and targeting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, CA, San Francisco - 157,100.00 - 212,600.00 USD annually
USA, CA, Santa Clara - 157,100.00 - 212,600.00 USD annually
USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually
Product Marketing is critical to building the right products for customers and creating differentiated value propositions that form the core of our storytelling. Product Marketing managers work closely with customers, product and field teams, analysts, and press, synthesizing diverse perspectives and connecting the dots between customers and AWS capabilities.
In this role, you will be responsible for Amazon Connect and related customer experience capabilities. You'll craft compelling stories and content—presentations, whitepapers, infographics, webinars, customer success stories, product videos—that land our value proposition. You'll demonstrate an understanding of Amazon Connect customers, our product, and the market while regularly engaging with customers, analysts, and partners to drive advocacy. You'll plan and execute marketing initiatives at events to showcase Amazon Connect innovation and work closely with AWS field teams to maintain internal sales hubs with current resources and enablement content. You'll partner with marketing teams across web, campaigns, demand generation, field, and events to drive global marketing initiatives, continuously measuring and improving product marketing effectiveness.
AWS offers over 200 fully featured services from data centers globally. You'll work on Amazon Connect's AI-powered customer experience platform, along with related Analytics, Developer Tools, Databases, Agentic, Observability, and Security capabilities.
We are looking for builders with experience working directly with customers, analyzing data from multiple sources, and who thrive working with engineering teams to influence product outcomes while building value propositions that educate and inspire customers. We seek individuals who can operate at both broad and deep levels, understand our technology with the same depth our customers do, and think like a technologist and business leader simultaneously. Basic Qualifications: - 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience leading go-to-market for consumer software or hardware product launches Preferred Qualifications: - Experience using any of SQL or other analytical tools for conducting data analysis
- Experience with customer segmentation, profiling, and targeting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 157,100.00 - 212,600.00 USD annually
USA, CA, Santa Clara - 157,100.00 - 212,600.00 USD annually
USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually
What you'll do
- You will be responsible for Amazon Connect and related customer experience capabilities, crafting compelling stories and content to communicate our value proposition. You will engage with customers, analysts, and partners to drive advocacy and execute marketing initiatives at events.
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
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Frequently Asked Questions
What does Amazon pay for a Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect?
Amazon offers a competitive compensation package for the Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect role. The salary range is USD 143k - 213k per year. Apply through Clera to learn more about the full compensation details.
What does a Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect do at Amazon?
As a Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect at Amazon, you will: you will be responsible for Amazon Connect and related customer experience capabilities, crafting compelling stories and content to communicate our value proposition. You will engage with customers, analysts, and partners to drive advocacy and execute marketing initiatives at events..
Is the Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect position at Amazon remote?
The Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect position at Amazon is based in San Francisco, United States and Seattle, Washington, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect position at Amazon?
You can apply for the Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect position at Amazondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.