Site Operational Excellence Manager, SSD
full-time•Shinagawa-ku
About this role
Amazon has exciting opportunities for leaders in Operations Management within our rapidly expanding Sub Same Day (SSD) network in Japan. Our dynamic environment offers candidates significant challenges in front-line management and driving scalable, continuous improvements across our fulfillment centers, supply chain, and last-mile delivery teams.
As SSD Site Operational Excellence Manager, you will have the opportunity to work with a diverse team of leaders with the objectives to pursue variation reduction, optimize standard work to reduce cost, and build mechanisms to drive compliance toward the standards. You will be responsible for the prioritization of efforts within a region to reduce variation from the standards and ultimately improve process control and performance. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across your region.
Key job responsibilities
- Evaluate performance objectives and metrics across your region to proactively identify process improvement opportunities and largest gaps to benchmark performance supporting prioritization efforts for improvement opportunities.
- Work backwards to develop clear roadmaps/milestones of how your region will exceed cost commitments across material process paths.
- Audit, teach, and drive execution to the benchmark standards while acting as a catalyst for continuous improvement and project deployment in your region.
- Partner with regional leaders to execute implementation of Standard Operating Procedures and process improvements driving stabilization and standardization across your region.
- Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations.
- Think big and have the front-line operational skills to identify and implement solutions that scale.
- Coaching leaders and ensuring all process stakeholders are up to speed with system related changes.
- Objectively analyze complex situations and execute on immediate and time-bound action items.
- Motivate and influence individuals of all levels to deliver results on complex objectives.
A day in the life
[Working Shift]
- Monday to Friday
- 8-hour a day / Standard hours: 9 AM - 6 PM (flexible based on business needs)
[Work Location]
- Tokyo
Temporary initial work location will be Machida, Tokyo during training and preparation for the role.
About the team
[More Information]
- Department Introduction:Fulfillment Center (FC) Division / Last Mile (AMZL) Division
- Operations Job Category Introduction Basic Qualifications: - Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
- Experience using data and metrics to determine and drive improvements
- Speak, write, and read fluently in Japanese
- Intermediate level written and oral communication skills in English Preferred Qualifications: - Speak, write, and read fluently in English
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
As SSD Site Operational Excellence Manager, you will have the opportunity to work with a diverse team of leaders with the objectives to pursue variation reduction, optimize standard work to reduce cost, and build mechanisms to drive compliance toward the standards. You will be responsible for the prioritization of efforts within a region to reduce variation from the standards and ultimately improve process control and performance. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across your region.
Key job responsibilities
- Evaluate performance objectives and metrics across your region to proactively identify process improvement opportunities and largest gaps to benchmark performance supporting prioritization efforts for improvement opportunities.
- Work backwards to develop clear roadmaps/milestones of how your region will exceed cost commitments across material process paths.
- Audit, teach, and drive execution to the benchmark standards while acting as a catalyst for continuous improvement and project deployment in your region.
- Partner with regional leaders to execute implementation of Standard Operating Procedures and process improvements driving stabilization and standardization across your region.
- Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations.
- Think big and have the front-line operational skills to identify and implement solutions that scale.
- Coaching leaders and ensuring all process stakeholders are up to speed with system related changes.
- Objectively analyze complex situations and execute on immediate and time-bound action items.
- Motivate and influence individuals of all levels to deliver results on complex objectives.
A day in the life
[Working Shift]
- Monday to Friday
- 8-hour a day / Standard hours: 9 AM - 6 PM (flexible based on business needs)
[Work Location]
- Tokyo
Temporary initial work location will be Machida, Tokyo during training and preparation for the role.
About the team
[More Information]
- Department Introduction:Fulfillment Center (FC) Division / Last Mile (AMZL) Division
- Operations Job Category Introduction Basic Qualifications: - Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
- Experience using data and metrics to determine and drive improvements
- Speak, write, and read fluently in Japanese
- Intermediate level written and oral communication skills in English Preferred Qualifications: - Speak, write, and read fluently in English
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Other facts
Tech stack
Operations Management,Process Improvement,Data Analysis,Leadership,Coaching,Standard Operating Procedures,Project Management,Communication,Problem Solving,Performance Metrics,Continuous Improvement,Compliance,Supply Chain,Fulfillment Centers,Last-Mile Delivery,Variation Reduction
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
Team size: 10,001+ employees
Website: https://www.aboutamazon.com/
LinkedIn: Visit
Industry: Software Development
What you'll do
- The Site Operational Excellence Manager will evaluate performance metrics to identify process improvement opportunities and develop roadmaps to exceed cost commitments. They will also audit and drive execution of benchmark standards while partnering with regional leaders for process stabilization.
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Frequently Asked Questions
What does a Site Operational Excellence Manager, SSD do at Amazon?
As a Site Operational Excellence Manager, SSD at Amazon, you will: the Site Operational Excellence Manager will evaluate performance metrics to identify process improvement opportunities and develop roadmaps to exceed cost commitments. They will also audit and drive execution of benchmark standards while partnering with regional leaders for process stabilization..
Why join Amazon as a Site Operational Excellence Manager, SSD?
Amazon is a leading Software Development company.
Is the Site Operational Excellence Manager, SSD position at Amazon remote?
The Site Operational Excellence Manager, SSD position at Amazon is based in Shinagawa-ku, Tokyo, Japan. Contact the company through Clera for specific work arrangement details.
How do I apply for the Site Operational Excellence Manager, SSD position at Amazon?
You can apply for the Site Operational Excellence Manager, SSD position at Amazon directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Amazon on their website.