Operations Manager, AGI Data Services
full-time•Hyderabad
About this role
We are seeking an experienced Operations Manager (Level 5) to join our team in India site to develop, manage, and lead a large team of direct and indirect reports to support our image and video ML technology.
As an Operations Manager (Level 5), you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately trained and supported. You will ensure that accuracy and standards are maintained, and that risks and mitigation strategies are communicated across a globally distributed organization.
This role will include managing individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput of data; and monitoring real-time productivity to meet weekly deliverables.
In this role, you will:
- Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting
- Oversee the hiring & training of new team members and support their development
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas
- Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
- Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs
- Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
- Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
- Utilize strategic thinking to plan/develop team and site growth to support data delivery
- Troubleshoot and resolve technical and logistical issues
- Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
Basic Qualifications: - Bachelor's degree in engineering or equivalent
- Experience working in a fast-paced, rapidly changing operations environment
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in oral and written communication
- Experience in process improvement/quality control tools and methods Preferred Qualifications: - Experience with SQL and Python scripting
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
As an Operations Manager (Level 5), you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately trained and supported. You will ensure that accuracy and standards are maintained, and that risks and mitigation strategies are communicated across a globally distributed organization.
This role will include managing individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput of data; and monitoring real-time productivity to meet weekly deliverables.
In this role, you will:
- Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting
- Oversee the hiring & training of new team members and support their development
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas
- Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
- Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs
- Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
- Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
- Utilize strategic thinking to plan/develop team and site growth to support data delivery
- Troubleshoot and resolve technical and logistical issues
- Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
Basic Qualifications: - Bachelor's degree in engineering or equivalent
- Experience working in a fast-paced, rapidly changing operations environment
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in oral and written communication
- Experience in process improvement/quality control tools and methods Preferred Qualifications: - Experience with SQL and Python scripting
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Other facts
Tech stack
Operations Management,Team Leadership,Training,Quality Control,Performance Analysis,Process Improvement,Communication,Logistics,Resource Planning,Stakeholder Management,Technical Troubleshooting,Data Analysis,Cross-Functional Collaboration,Strategic Thinking,Coaching,Metrics Tracking
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
Team size: 10,001+ employees
Website: https://www.aboutamazon.com/
LinkedIn: Visit
Industry: Software Development
What you'll do
- The Operations Manager will manage day-to-day operations of a team, ensuring productivity and quality standards are met. They will also oversee hiring, training, and performance management of team members.
Ready to join Amazon?
Take the next step in your career journey
Frequently Asked Questions
What does a Operations Manager, AGI Data Services do at Amazon?
As a Operations Manager, AGI Data Services at Amazon, you will: the Operations Manager will manage day-to-day operations of a team, ensuring productivity and quality standards are met. They will also oversee hiring, training, and performance management of team members..
Why join Amazon as a Operations Manager, AGI Data Services?
Amazon is a leading Software Development company.
Is the Operations Manager, AGI Data Services position at Amazon remote?
The Operations Manager, AGI Data Services position at Amazon is based in Hyderabad, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Operations Manager, AGI Data Services position at Amazon?
You can apply for the Operations Manager, AGI Data Services position at Amazon directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Amazon on their website.