GAR SME, Global AR Finance Operations
full-time•Pune
About this role
This role is a combination of 2 specific elements - 1) Billing Operations Management (BOM) automation projects critical for Ads, Devices and Emerging and Digital channels. The analyst would also manage Amazon connect program expansion with GAR training, CX and Ops and working with tech teams on enhancements.
1. This resource would be working closely with partner teams in SC's including Billing, ORT and other relevant teams to simplify the onboarding of any new sub-optimal launch. The resource will be expected to run 2-3 projects per quarter.
Connect and CX Scope -
1. Collaborating with AR Ops teams across multiple time-zones to collect feedback on CX related issues/ tech projects/ enhancements.
2. Working closely with Product & Tech POCs to drive related Tech projects.
3. Ongoing Audit of Connect metrics and across channels
4. Work closely with the SC teams to collate and review the SLAs for different processes and work backwards from a customer expectation on best-in-class service. This will include identifying tasks/ activities/ process steps that contribute to a longer SLA and eliminating/ combining/ automating these. Basic Qualifications: - 6+ years of tax, finance or a related analytical field experience
- 4+ years of Accounts Receivable or Account Payable experience
- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- 4+ years of creating process improvements with automation and analysis experience
- 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
- Bachelor's degree in accounting, information systems, finance, or equivalent, or Bachelor's degree and 5+ years of Accounts Receivable (AR) experience Preferred Qualifications: - 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- MBA, or CPA
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
1. This resource would be working closely with partner teams in SC's including Billing, ORT and other relevant teams to simplify the onboarding of any new sub-optimal launch. The resource will be expected to run 2-3 projects per quarter.
Connect and CX Scope -
1. Collaborating with AR Ops teams across multiple time-zones to collect feedback on CX related issues/ tech projects/ enhancements.
2. Working closely with Product & Tech POCs to drive related Tech projects.
3. Ongoing Audit of Connect metrics and across channels
4. Work closely with the SC teams to collate and review the SLAs for different processes and work backwards from a customer expectation on best-in-class service. This will include identifying tasks/ activities/ process steps that contribute to a longer SLA and eliminating/ combining/ automating these. Basic Qualifications: - 6+ years of tax, finance or a related analytical field experience
- 4+ years of Accounts Receivable or Account Payable experience
- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- 4+ years of creating process improvements with automation and analysis experience
- 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
- Bachelor's degree in accounting, information systems, finance, or equivalent, or Bachelor's degree and 5+ years of Accounts Receivable (AR) experience Preferred Qualifications: - 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- MBA, or CPA
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Other facts
Tech stack
Billing Operations Management,Automation,Accounts Receivable,Process Improvements,Financial Performance Indicators,Data Mining,Reporting Tools,Continuous Improvement,Customer Experience,Collaboration,Project Management,Tech Projects,SLA Management,Audit,Financial Systems,Tableau
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
Team size: 10,001+ employees
Website: https://www.aboutamazon.com/
LinkedIn: Visit
Industry: Software Development
What you'll do
- The role involves managing automation projects for Billing Operations and expanding the Amazon Connect program. The analyst will collaborate with various teams to enhance customer experience and streamline processes.
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Frequently Asked Questions
What does a GAR SME, Global AR Finance Operations do at Amazon?
As a GAR SME, Global AR Finance Operations at Amazon, you will: the role involves managing automation projects for Billing Operations and expanding the Amazon Connect program. The analyst will collaborate with various teams to enhance customer experience and streamline processes..
Why join Amazon as a GAR SME, Global AR Finance Operations?
Amazon is a leading Software Development company.
Is the GAR SME, Global AR Finance Operations position at Amazon remote?
The GAR SME, Global AR Finance Operations position at Amazon is based in Pune, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the GAR SME, Global AR Finance Operations position at Amazon?
You can apply for the GAR SME, Global AR Finance Operations position at Amazon directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Amazon on their website.