About this role
Job Title
You will lead a team of Implementation managers who
- implement and integrate our payment merchant solutions, mainly for Airlines, based in APAC region
- ensure integration is working fine between customer eco-system, Amadeus solutions and bank provider solutions from UAT testing to Production
- work with Product Management and R&D to solve functionality issues discovered during the implementation.
- work with Product Management, R&D and Operational excellence to improve serviceability of our solutions
- work closely with Airline delivery Manager and account team to manage and support customer during his/her end to end implementation journey
Responsibilities
- Manage and publish team capacity
- Develop team members and keep them engaged
- Manage turnover / recruitment of new consultants when needed and ensure business continuity
- Manage DBS contractors and budget associated
- Manage customer and internal escalations
- Propose, lead and follow-up Internal processes improvement within payments or Airline/Airport Business Units
- Propose, lead and contribute to improve serviceability of our solutions with Operation Excellence team
- Identify & recommend Internal tools/techniques for further process automation
- Improve way of working at Implementation level (with PM, R&D...) – lead global initiatives to improve leadtime, cost and quality
- Work in full autonomy, even for the most complex cases
- Be the entry point and work closely and in good collaboration with Airline commercial teams, delivery managers, pre-sales etc… for any inquiry related to payment implementation in APAC region
- Report all team activity, raise flags when needed to management, and manage local risks in full autonomy
Education:
Bachelors degree or equivalent in engineering and technology. Work experience equivalent considered also. Master's degree a plus.
Relevant Work experience: People management with direct customer facing contact, Implementation and/or Deployment of solution or product.
Airline industry or payment knowledge required. Both of them will be a big plus
Skills
Languages English - fluent, written and spoken.
Specific knowledge People management, Implementation knowledge, Customer facing experience, Project Management principles (plan, risk managements, etc.)
Other Leadership, autonomy, proactivity, accountability, communication and conflict management, collaborative mindset, multicultural approach.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Other facts
About Amadeus
We make the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.
Our technology powers the travel and tourism industry.
We inspire more connected ways of thinking, centered around the traveler.
Our platform connects the travel and hospitality ecosystem. We are making travel a force for social and environmental good.
We are passionate about travel. With a unique perspective, at the heart of our industry, we are redesigning the travel of tomorrow.
What you'll do
- Lead a team of Implementation managers to integrate payment merchant solutions for Airlines in the APAC region. Manage team capacity, develop team members, and oversee customer support during the implementation journey.
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