About this role
Job Title
Lead Flagship Projects. Influence Strategy. Elevate Teams.
Join us as a Senior Project Manager and make an impact that’s seen, felt, and celebrated.
In this role, you’ll take the lead on high‑visibility, high‑value initiatives that shape the customer experience for major clients. You’ll guide complex projects from concept to delivery, partnering with talented teams across the organization to bring innovative solutions to life. Your leadership will set the tone driving clarity, momentum, and excellence at every stage.
You won’t just manage projects. You’ll shape them.
You’ll be a trusted advisor to clients, a strategic partner to senior stakeholders, and a mentor who lifts the entire team. You’ll influence organizational standards, champion continuous improvement, and help build a culture where collaboration and high performance thrive.
This is the role for someone who loves autonomy, thrives on solving complex challenges, and wants their work to have real strategic impact.
Why You’ll Love This Role
Take ownership of flagship, multi‑stream projects for high‑profile clients
Be a go‑to expert and trusted escalation partner across the organization
Mentor and inspire project managers, contributing to a strong, supportive team culture
Shape how we deliver projects—improving processes, elevating quality, and driving innovation
Enjoy visibility, influence, and the flexibility to lead with confidence and independence
As a key driver of customer success, you will lead complex, high‑visibility projects from initial planning through successful delivery. Drawing on strong organizational and communication skills, you’ll coordinate cross‑functional teams, guide clients through transformational initiatives, and ensure each project delivers measurable value.
What You’ll Do
Own end‑to‑end project delivery — Lead planning, scheduling, execution, and delivery of complex initiatives while ensuring alignment with project management best practices.
Partner closely with Sales — Conduct a thorough handoff to capture business goals, requirements, and expectations before project kickoff.
Build and maintain the project framework — Develop project plans, scope, and procedures that keep teams aligned, and adjust them as deliverables evolve.
Proactively manage risks — Identify, assess, and mitigate project risks early to ensure smooth execution and avoid surprises.
Coordinate dependencies across teams and products — Understand the full ecosystem of project and product dependencies to deliver on time and within budget.
Navigate challenges with professionalism — Manage conflict scenarios with a calm, solutions‑oriented approach that balances client needs with company priorities.
Lead complex escalations — Handle cross‑department escalations with clarity, ownership, and a focus on resolving issues efficiently and transparently.
Cultivate trusted relationships with clients, vendors, and internal teams—serving as the primary point of contact for all project communications and ensuring seamless collaboration from start to finish.
Engage deeply with customers to understand their goals, expectations, and success metrics, ensuring project outcomes clearly align with their business objectives.
Monitor progress and performance with clarity—track milestones, risks, and results, and deliver regular, transparent updates to senior leaders and stakeholders across the organization.
Champion continuous improvement by identifying opportunities to enhance project management processes, contributing to the evolution of organizational standards and best practices.
Ensure exceptional delivery quality by guiding project teams to provide high‑quality service and maintain the highest standards throughout every phase of execution.
Mentor and empower project managers and cross‑functional team members, fostering a collaborative, supportive, and high‑performance work environment where people can grow and excel.
Champion customer satisfaction and continuous improvement by measuring client experience, conducting lessons learned, and driving actionable changes that elevate delivery quality.
Partner closely with internal teams to ensure alignment, resource coordination, and smooth execution across parallel initiatives.
Collaborate with senior stakeholders throughout the project lifecycle, providing clear, comprehensive updates that support informed decision‑making and strategic alignment.
About the ideal candidate:
Bachelor degree in business, information technology, or hospitality / travel related focus
At least 5 years of experience in project management, Implementation, customer success management roles, with a proven track record of successfully delivering complex projects. Experience in the hospitality or travel industry is a plus. Track record of leading highly technical projects in the information technology industry.
Good understanding of the business needs of hotels and how Amadeus solutions can address these needs, through first hand experience in the Hospitality industry.
Microsoft operating systems, networks, Salesforce , Microsoft Project, Gantt charts, SharePoint, Confluence
English and Spanish speaking skills
Hotel business, operations knowledge, project management methodology, PMP certification is a plus
Problem Solving - Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; must remain a calm and composed demeanor, even under significant pressure;
Customer Service - Strong customer orientation, with a commitment to delivering high-quality service and ensuring customer satisfaction; manages difficult customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates productively in meetings.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with constant change, delays, or unexpected events.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Other facts
About Amadeus
We make the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.
Our technology powers the travel and tourism industry.
We inspire more connected ways of thinking, centered around the traveler.
Our platform connects the travel and hospitality ecosystem. We are making travel a force for social and environmental good.
We are passionate about travel. With a unique perspective, at the heart of our industry, we are redesigning the travel of tomorrow.
What you'll do
- Lead complex, high-visibility projects from initial planning through successful delivery while ensuring alignment with project management best practices. Cultivate trusted relationships with clients and internal teams, ensuring seamless collaboration and delivering measurable value.
Ready to join Amadeus?
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