Summary of the Role

As a Platform Product Manager, you will shape the strategic direction of Customer Identity and Access Management (CIAM) services—covering authentication, access control, administration, and fraud‑detection capabilities. You’ll work closely with cross‑functional teams to align product evolution with organizational needs, improve value delivery, and ensure a consistent and secure experience across Amadeus solutions.

In This Role You’ll / Your Main Responsibilities

• Define the long‑term vision and strategic goals for CIAM products, ensuring alignment with customer experience, accessibility, scalability, and cost efficiency.

• Collaborate with stakeholders across Product Management, Engineering, Security, Legal, Strategy, Operations, and R&D to gather and document requirements, refine product positioning, and support business case preparation.

• Partner with R&D teams to confirm solution feasibility, value, reusability, and alignment with CIAM strategy; support product overviews, presentations, and demos for varied audiences.

• Engage with internal and external customers to understand needs, analyze market trends, gather feedback, and refine product roadmaps and investment priorities.

• Shape high‑level product roadmaps, prepare investment cases, and track strategic KPIs such as adoption, cost‑to‑run, and customer satisfaction to guide continuous improvement.

About the Ideal Candidate

• Around 10+ years of experience in complex, global, or matrix environments, preferably in technical product management.

• Ability to collaborate effectively with engineering teams and understand technical concepts within identity, access, or platform services.

• Experience in strategic planning, product alignment, budgeting, and investment framing.

• Strong communication, stakeholder engagement, and influencing skills across diverse teams.

• Customer‑focused mindset, with the ability to integrate market insights and user feedback into product direction.

• Demonstrates accountability, adaptability, proactive leadership, and strong analytical reasoning.

• Experience in travel or technology infrastructure domains is beneficial.

What we can offer you

• 🎯 A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose. 

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 

• 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 

• 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 

• 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 

• 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 

• 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.