Job Description Summary

The IT Solutions Principal Specialist acts as a key bridge between Product teams and Sales, helping customers understand the value, integration capabilities, and business impact of Amadeus hospitality solutions. This is a critical role in the sales cycle, requiring deep industry knowledge — especially hotel technology — strong Salesforce expertise, and the ability to translate technical concepts into meaningful business outcomes.

What You’ll Do

Customer Engagement

• Understand customer strategy, challenges, and decision processes to propose the right IT solutions.
• Build strong relationships with IT and business leaders, including VP/C‑level stakeholders.
• Deliver impactful product presentations, demos, and post‑implementation support.
• Ensure delivered solutions match contractual expectations and strengthen long‑term relationships.
• Use Salesforce to track customer interactions, opportunities, activities, and to maintain accurate data quality across the sales cycle.

Solution Design

• Analyze customer requirements and propose improvements aligned with Amadeus’ strategy.
• Formalize functional requirements, manage CP processes, and prepare sizing/commercial inputs.
• Collaborate closely with Product, Portfolio, Sales Engineering, and Delivery teams.
• Share knowledge, best practices, and lessons learned across internal teams.
• Use Salesforce dashboards and reports to support opportunity management, forecasting, and visibility across accounts.

Commercial Support

• Support Account Managers in Account Development Plans.
• Identify upsell opportunities and help respond to RFPs/RFIs.
• Contribute to business cases, pricing elements, and competitive insights.
• Identify consulting or new product opportunities.
• Maintain and update all commercial activities and relevant data in Salesforce to ensure accurate pipeline reporting and follow‑up.

What You Bring

• Strong background in the hospitality / hotel tech industry.
• Solid understanding of hotel systems and integrations (PMS, CRS, distribution, etc.).
• Proven experience working with Salesforce CRM, including opportunity management, reporting, dashboards, and account planning.
• Ability to translate complex technical solutions into business value.
• Confidence in customer‑facing roles and experience influencing senior stakeholders.
• Experience with Amadeus hospitality solutions or similar providers is a plus.

What we can offer you:

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.