About this role
Job Title
Position : Implementation Engineer (GG8)
Fare implementation team is responsible for deployment or delivery of products and services for airlines. We implement pre-shopping/ Shopping/ Pricing products on airline direct channels, regardless of the different interface touchpoints used by the airlines (Cryptic | ARDWeb| Digital Commerce | RefX | NDC | WBS | eRetail XML ... etc.)
We are responsible for leading implementation of these products, acting as the primary Amadeus contact for a portfolio of airline customers. The implementation PoC will coordinate and provide support for the tasks required to successfully implement the Fares product, including…
Amadeus Ticket Changer (ATC) Product Suite
Airline Service Fees
Instant Search
Flex Pricer/ ATC Shopper
Branded fares
KEY RESPONSIBILITIES•
Lead Implementation and Services projects, ensuring successful delivery and customer satisfaction.
Manage projects through effective planning, monitoring, and support during implementation phase
Define activity timelines and track progress via project governance
Analyze customer requirements, configure products, and oversee implementation across test and production environments.
Guide airline customers in filing CAT31/CAT33, Fare Families, and Fees with fare providers (ATPCO, FareXpert, Branded Fares).
Conduct thorough testing of solutions prior to customer delivery for their validation.
Provide functional expertise during implementation, including system and data setup, support for testing phases, and migration activities.
Deliver functional support, troubleshooting, and consulting for Fares product implementation and fare filing.
Perform service and consultancy activities by analyzing customer service needs, assessing product usage, and defining tailored service proposals.
Offer functional support and problem resolution to sales teams and customer functional staff.
Provide post-implementation maintenance and ongoing support.
Document project learnings and sharing knowledge to enhance future implementations.
Collaborate closely with all Amadeus teams involved in the project, including Implementation, Account Management, Project Management, and Pre-Sales.
Willingness to travel 5–10% within APAC
OTHER ACTIVITIES
Participate to the creation and improvement of implementation processes
Lead knowledge transfer and industrialization of new Amadeus solutions
Participate to the creation and delivery of new Services around Products Portfolio under team activities.
KNOWLEDGE & SKILLS
Solid understanding of airline fares / pricing (Must)
Expertise in ATPCo categories (especially Cat31/Cat33)/ Fare Family/ Ticketing fees
Branded fares/ RMS/ Dynamic Pricing (added advantage)
Altea Reservation / Ticketing (added advantage)
Strong knowledge of the airline IT landscape
Being a direct customer-facing role, effective communication is critical to success in this role
Proven problem-solving and analytical abilities, with the capacity to gather data, synthesize information, and develop effective solutions.
Demonstrated accountability and proactive approach to responsibilities
Ability to collaborate effectively in a multicultural environment
Skilled in project management, including change management and project tracking
Energetic, adaptable, and strong team player
Interest in innovation (added advantage)
EDUCATION/ WORK EXPERIENCE
Engineering Degree or University degree in Computer Science or equivalent work experience (IT).
IATA certifications (optional)
Work experience: 5-8 years
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Other facts
About Amadeus
We make the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.
Our technology powers the travel and tourism industry.
We inspire more connected ways of thinking, centered around the traveler.
Our platform connects the travel and hospitality ecosystem. We are making travel a force for social and environmental good.
We are passionate about travel. With a unique perspective, at the heart of our industry, we are redesigning the travel of tomorrow.
What you'll do
- Lead implementation and services projects, ensuring successful delivery and customer satisfaction. Provide functional expertise during implementation, including system and data setup, support for testing phases, and migration activities.
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