Client Services Advocate
full-time•Coos Bay•$0k - $0k
About this role
JOB SUMMARY:
Client Service Advocates provide quality service and meaningful interactions filling a client-
facing role within the organization. As the direct point of interaction with clients, CSA’s are the
main support and source of referrals and case management for existing and potential AYA
clients. Client Service Advocates ensure that the individuals we serve receive the information
and resources necessary for long-term success.
QUALIFICATIONS:
● Must have a minimum of two years of verifiable work experience in the social service
field or relevant education in place of experience or a combination of both.
● Must have a high school diploma or GED
● The ability to creatively problem solve in collaboration with the position requires
attention to detail and the ability to work with clients. Must be able to perform a needs-
based assessment to address mental, social, and physical health programs which may
benefit participants.
● Ability to provide access to and match clients with community project partners and state agencies to facilitate awareness of wrap-around services available to the individuals and households served
Essential functions of the job may include but are not limited to the following:
Client Service Advocates provide quality service and meaningful interactions filling a client-
facing role within the organization. As the direct point of interaction with clients, CSA’s are the
main support and source of referrals and case management for existing and potential AYA
clients. Client Service Advocates ensure that the individuals we serve receive the information
and resources necessary for long-term success.
QUALIFICATIONS:
● Must have a minimum of two years of verifiable work experience in the social service
field or relevant education in place of experience or a combination of both.
● Must have a high school diploma or GED
● The ability to creatively problem solve in collaboration with the position requires
attention to detail and the ability to work with clients. Must be able to perform a needs-
based assessment to address mental, social, and physical health programs which may
benefit participants.
● Ability to provide access to and match clients with community project partners and state agencies to facilitate awareness of wrap-around services available to the individuals and households served
Essential functions of the job may include but are not limited to the following:
- Provide excellent customer service when interacting with clients and the community partners
- Assess and gather information pertaining to new and existing clients
- Planning and goal setting as part of case management activities
- Complete weekly check-in with each assigned individual on the current caseload
- Complete documentation and client information data entry appropriately and timely
- Understanding of and ability to recommend and make available local resources
- Ability to follow directions and multi-task in a fast-moving environment
- Effectively manage time and tasks
- Ability to self-start and ask for guidance when needed
- Desire to help others and the ability to provide case management without bias
- Responsible for one week in on-call rotation every four weeks to answer crisis line
- CSAs serve a variety of secondary roles and, with training, may be assigned to one or more programs which include but are not limited to:
- Intake and Outreach Services
- Client Screening
- Data Research
- Case Management
- Event Support
- Inventory Tracking
- On-site Residential Support
- All other duties as assigned
- Certificates, Licenses, Registrations, Bonding and/or Testing may be required:
- Criminal Justice Fingerprint Clearance
- Valid First Aid card may be required
- $17.00 to $20.00 per hour depending on experience
What you'll do
- Client Service Advocates provide quality service and meaningful interactions with clients, serving as the main support and source of referrals and case management. They are responsible for assessing client needs, planning, and ensuring access to community resources.
About Alternative Youth Activities
Our Mission is to provide a holistic approach to in-need youth by connecting them to education, career services, social support, and housing. We have an education department that offers both high school classes and GED classes. Our workforce department helps youth ages 16 to 24 find gainful employment. When our youth and their families need housing, our housing department works with them to provide emergency, transitional, and permanent housing. Our trades department helps students build their pre-apprenticeship skills so they can be successful in apprenticeship programs.
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Frequently Asked Questions
What does Alternative Youth Activities pay for a Client Services Advocate?
Alternative Youth Activities offers a competitive compensation package for the Client Services Advocate role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Client Services Advocate do at Alternative Youth Activities?
As a Client Services Advocate at Alternative Youth Activities, you will: client Service Advocates provide quality service and meaningful interactions with clients, serving as the main support and source of referrals and case management. They are responsible for assessing client needs, planning, and ensuring access to community resources..
Is the Client Services Advocate position at Alternative Youth Activities remote?
The Client Services Advocate position at Alternative Youth Activities is based in Coos Bay, Oregon, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Services Advocate position at Alternative Youth Activities?
You can apply for the Client Services Advocate position at Alternative Youth Activitiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.