Senior System Engineer II

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Alter Domus is seeking a Senior System Engineer to join our Global IT Operations team. In this role, you will engage with key stakeholders and leverage your technical expertise to enhance end user experience, particularly in the management of applications and workstations.

This position requires a blend of technical expertise, problem-solving skills, and effective communication to ensure seamless operations and support for our global user base.

At Alter Domus, we foster a unique culture that encourages teamwork and rewards hard work. You will thrive in a dynamic, international corporate environment, with access to customized training tailored to your career development needs. This position is based in our Hyderabad office and offers a blend of remote and onsite work.

Key Responsibilities:

• Microsoft Intune & MECM (SCCM)

Manage application packaging using Microsoft Intune & MECM (SCCM), ensuring that applications are deployed effectively and meet user requirements. 

• Workstation Management

Configure, deploy, and maintain workstations, domain accounts, and other hardware/software applications to optimize user productivity and satisfaction.

• End User Experience

Engage directly with end users through various channels (in-person, phone and ticketing) to diagnose and resolve technical issues efficiently.
Prioritize the end user experience by providing exceptional support and solutions tailored to user needs, ensuring seamless interaction with IT services.

• Resource Management

Oversee critical server-related resources, including Active Directory (AD), DHCP, DNS, and Group Policy Objects (GPO). Ensure timely application of patches and adherence to security protocols.

• Global IT Support

Collaborate with a global IT team to support users across different regions, ensuring a high level of service and responsiveness.

• Communication

Maintain clear and consistent communication regarding project progress and status updates with stakeholders.

• Documentation

Develop and maintain comprehensive documentation that supports end user operations, including guides for troubleshooting common issues, step-by-step instructions and best practices.

Technical Competencies:

• In-depth knowledge of Microsoft technologies, particularly in app packaging and deployment using Microsoft Intune and MECM (SCCM).
• Proficient in managing Active Directory, DHCP, DNS, and GPO.
• Proven experience in End User Experience Support, with a focus on delivering high-quality service and support for workstations and applications.

Your Profile:

• Minimum of 6 years of relevant experience in the IT industry.
• Exceptional oral and written communication skills.
• Detail-oriented and organized, with a proven ability to meet deadlines in a fast-paced environment.
• Strong work ethic, responsiveness, and a commitment to customer service excellence.
• Excellent team player with strong interpersonal skills.
• Self-motivated and capable of thriving in a project-based environment.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and recognise that our success relies on diverse perspectives and experiences, as we work towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcomling recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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