Summary
Location
Rocky View County
Type
full-time
Are you the employer? Manage your company page directly.
About this role
Join URUS as an ERP Application Analyst and make a direct impact by helping end users feel supported, confident, and successful in the systems they rely on every day! If you’re customer-focused, enjoy solving problems, and love empowering others through clear communication and training, this is a great opportunity to shine.
The ERP Application Analyst provides front-line support for URUS’ ERP (JDEdwards) and CRM, ensuring issues are resolved quickly and end users are empowered to use systems effectively. This role is responsible for incident management, request fulfillment, and end-user education, working closely with the Manager of ERP Support and senior team members. The ERP Application Analyst assists with system configuration within established guidelines and contributes to the creation and maintenance of user documentation and training materials.
Responsibilities
Incident & Request Management
- Serve as Level 1 support for ERP and business application incidents and service requests.
- Troubleshoot and resolve system issues, escalating to senior analysts or IT as necessary.
- Ensure all tickets are tracked, updated, and resolved in accordance with service standards.
Configuration & Support
- Perform application configuration and setup in line with approved SOPs and guidance from senior analysts.
- Support business process adherence by ensuring correct application usage.
End-User Education & Communication
- Develop and publish end-user training materials, job aids, and communications to support application adoption.
- Provide user training and guidance on system functionality and best practices.
- Communicate known issues and resolutions clearly and effectively to stakeholders.
Process Improvement & Documentation
- Maintain and update SOPs and knowledge base articles as processes evolve.
- Identify recurring issues and recommend improvements to system configuration or training content.
Collaboration
- Work closely with senior analysts and the support team to ensure smooth handoffs and consistent user experiences.
- Participate in team meetings and knowledge-sharing sessions.
Qualifications
- 1–3 years of experience in ERP support or business application support (JDEdwards preferred) or related role.
- Strong problem-solving skills with a customer-service orientation.
- Ability to follow established processes and escalate issues appropriately.
- Excellent verbal and written communication skills for technical and non-technical audiences.
- Experience authoring user documentation and training materials.
- Familiarity with IT ticketing systems and incident management best practices.
As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.
Other facts
About Alta Genetics
We Create Value
We do more than produce and market semen from high caliber sires. We aim to create value for farmers by striving to understand each farm’s individual needs and goals. Our innovative genetic programs and reproductive services make the difference at the farm level. Using customized programs, specific to each producer's needs, we promise to improve individual herd profitability.
We Build Trust
Trust is built on the foundation to provide top quality products and services that deliver on their promise. We commit to providing such programs and services every day. Our unique product development testing standards are the most rigorous and accurate in the world, and are the clearest statement of our commitment to gaining your trust.
We Deliver Results
Our people, who have a passion for the business, can be counted on to deliver beyond expectation. We consistently deliver high impact genetic results and strategies to maximize herd profitability. We provide services to improve each farm's reproductive performance and capitalize on genetic investments.
We take our responsibility seriously – to deliver excellence through our products, programs and services that generate profit for the progressive farms we workw ith around the world.
What you'll do
- The ERP Application Analyst provides front-line support for ERP and CRM systems, ensuring quick resolution of issues and effective user empowerment. Responsibilities include incident management, application configuration, end-user education, and process improvement.
Join Clera's Talent Pool
Get matched with similar opportunities at top startups
This role is hosted on Alta Genetics's careers site.
Join our talent pool first to get notified about similar roles that match your profile.