At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

The role

An opportunity now exists at our Geochemistry division at Wangara for a Client Services Officer to join our successful Client Services team.

We’re looking for a self-motivated individual who either understands or is keen to learn about the geochemistry industry, our business operations, and client needs. 

This role involves advising both clients and internal teams on the technical aspects of geochemical analysis. We work closely with our clients, providing quality service through technical expertise, clear communication, and effective project management.

This is a full-time position, and your day-to-day tasks will include, but are not limited to:

• Facilitating the resolution of client queries in a timely and professional manner
• Provide telephone, email and in-person assistance and advice to clients
• Liaising between all operational staff to ensure efficient and timely receipt, analysis, and reporting of client results
• Assisting with new and return client onboarding
• Assisting with client incident investigations and communicating outcomes clearly and honestly
• Leading and contributing to internal projects aimed at improving service delivery

The essentials

We value team fit above all. The ideal candidate will:

• Have a tertiary science qualification or previous experience in this field will be highly regarded
• Thrive in a collaborative team environment
• Be dependable and consistent
• Communicate effectively and professionally
• Have a strong appreciation for data quality and customer service
• Bonus: Experience with Laboratory Information Management Systems (LIMS)

Why Join Our Team?

Working in Client Services offers a dynamic and rewarding experience:

• Every day is a little different
• Fast-paced environment (the days fly by)
• Opportunities to collaborate with staff across all departments and sites
• Exposure to all operational areas of the business
• Autonomy to plan your day, with flexibility to manage tasks and priorities
• There is plenty of team problem solving and collaboration, where different opinions and ideas are welcomed
• A fun, supportive atmosphere where we help each other through challenges

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.