About this role
Job Title: Customer Service Administrator
Status: Full Time
Location: In Office – Delta, BC
Salary: $48,000 – $52,000
Job Summary:
We are looking for a client focused Service Administrator with strong attention to detail. You must have a solutions-oriented mindset and be comfortable taking on new projects. Using Alpine technology, you will need to prioritize your day and adapt to changing client needs. Experience using MS Office and answering client queries via phone and email is ideal!
Key Responsibilities:
- Coordinate with subcontractors and vendors for service completion.
- Dispatch and track service complaints; ensure resolution within 24 hours.
- Monitor recurring site issues and escalate trends to management.
- Conduct proactive client follow-ups via phone and email.
- Prepare daily, weekly, and monthly operational reports.
- Process credit memos and subcontractor deductions accurately.
- Support ad-hoc operational and client projects as needed.
Qualifications:
- 2+ years of experience in an administrative, customer service, or operations support role is mandatory.
- Experience working in a professional office environment.
- High school diploma or equivalent.
- Fluent in English (written and spoken).
Skills:
- Strong working knowledge of Microsoft Office Suite, particularly Excel and Word.
- Excellent written and verbal communication skills; comfortable interacting with clients, vendors, and internal teams.
- Highly organized with strong attention to detail and accuracy.
- Highly organized with inbox and calendar categorization and management
- Financial knowledge to prepare invoices and client quotations
- Ability to manage multiple priorities and work independently.
- Strong time-management and task-prioritization skills in a fast-paced environment.
- Professional, client-focused approach with sound judgment.
- Ability to work collaboratively as part of a team.
- Prior CRM / ERP experience an asset.
Work Environment:
- This is a full-time position and is 100% in-office role.
This position follows standard office hours, but flexibility is necessary to accommodate client needs or operational matters that may arise outside of a typical 9-to-5 schedule.
Other facts
About Alpine Recruitment and Talent Attraction
About Us:
Alpine Building Maintenance is a proudly Canadian, minority-owned, and operated provider of premium facility cleaning and maintenance services. Founded in 1980, Alpine has been proudly serving building and facility managers for over 40 years. We are dedicated to delivering exceptional services and value. We firmly believe in the core values of hard work, dedication, quality workmanship, and open communication.
Our responsible and certified approach ensures that our client facility receives the utmost care. We implement cleaning practices accredited by esteemed organizations such as ISSA's CIMS GB, BOMA, BCCSA, ISO, CAMCS, and more. These certifications demonstrate our unwavering responsibility and expertise in the field.
At Alpine, we strive for excellence in everything we do.
Industries we serve:
Alpine serves a wide range of clients, including premier grocery brands, banks, global tech giants, government agencies, and property managers. Our cleaners work diligently day and night to ensure safe and welcoming Canadian workplaces. With expertise spanning diverse industries, from retail to government and private sectors, Alpine excels at providing top-notch services tailored to our clients' unique facility maintenance needs. We leverage our extensive network, operational knowledge, and logistics expertise to deliver high-value, bundled building services for our corporate customers.
What you'll do
- The Customer Service Administrator will coordinate with subcontractors and vendors for service completion and dispatch and track service complaints to ensure resolution within 24 hours. They will also conduct proactive client follow-ups and prepare operational reports.
Ready to join Alpine Recruitment and Talent Attraction?
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