CSM Manager, Financial Services

<div class="content-intro"><h2><strong>About AlphaSense:&nbsp;</strong></h2> <p style="text-align: justify;"><span style="font-size: 12pt;">The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. </span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&amp;P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!</span></p></div><h3><span style="font-size: 12pt;"><strong>The Role</strong></span></h3> <p><span style="font-size: 12pt;">We’re looking for a Manager, Customer Success&nbsp;to lead, develop, and inspire a team of client-facing product experts who help our customers get maximum value from AlphaSense.</span></p> <p><span style="font-size: 12pt;">As a leader in our Customer Success organization, you’ll partner closely with Account Executives (pre-sales) and Account Managers (post-sales) to ensure our CSMs are delivering exceptional engagements - from high-impact demos that win new business to adoption campaigns that drive long-term success.</span></p> <p><span style="font-size: 12pt;">You’ll set strategy, coach for performance, and ensure we have the right coverage and resources in place to support our most important accounts across the financial services markets.</span></p> <h3><span style="font-size: 12pt;"><strong>Who You Are</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2+ years leading high-performing teams.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Data-driven decision-maker who uses metrics and insights to prioritize and measure success.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Thrives in a fast-paced, high-growth environment and enjoys building for scale.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>What You’ll Do</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Lead &amp; Develop a High-Impact Team:</strong> Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Drive Client Value:</strong> Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Strategic Account Coverage:</strong> Partner with sales leadership to prioritize accounts, align team resources, and ensure we’re driving impact where it matters most.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Operational Excellence:</strong> Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Cross-Functional Collaboration:</strong> Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.</span><br><br></li> </ul> <h3><span style="font-size: 12pt;"><strong>What We Offer</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Competitive compensation and performance incentives.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comprehensive Employee benefits package&nbsp;</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Professional development resources to support your career growth.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">The chance to join a collaborative, high-energy team making a measurable impact for some of the world’s most influential companies.</span></li> </ul><div class="content-conclusion"><p><span style="font-size: 12pt;">AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.</span></p> <p><span style="font-size: 12pt;">In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.</span></p> <p><span style="font-size: 12pt;"><span style="text-decoration: underline;">Recruiting Scams and Fraud</span></span></p> <p><span style="font-size: 12pt;">We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">AlphaSense never asks candidates to pay for job applications, equipment, or training.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">All official communications will come from an @<a href="http://alpha-sense.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://alpha-sense.com/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw2sfhQUZloRzVpQ4Yj1Ftlo">alpha-sense.com</a>&nbsp;email address.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">If you’re unsure about a job posting or recruiter, verify it on our&nbsp;<a href="https://www.alpha-sense.com/careers/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.alpha-sense.com/careers/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw3I0CFwb1ser7ImCRD48YOl">Careers page</a>.</span></li> </ul> <p><span style="font-size: 12pt;">If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.</span></p></div>