About this role
Company Description
At Elevare Branding, we believe in building powerful brand identities through strategic communication, integrity, and creativity. Our team collaborates with forward-thinking organizations to shape meaningful narratives and long-lasting public presence. We are committed to excellence, professional growth, and fostering a dynamic work environment where talent can thrive.
Job Description
We are seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our Charlotte office. This role is ideal for individuals eager to build a strong foundation in customer relations while contributing to a fast-paced, professional environment. The successful candidate will support daily client interactions and help ensure a seamless customer experience across all touchpoints.
Responsibilities
Serve as a primary point of contact for customer inquiries and requests
Provide accurate information regarding services, processes, and policies
Maintain organized records of customer interactions and follow-ups
Collaborate with internal teams to resolve issues efficiently
Assist in improving customer satisfaction through proactive communication
Support administrative tasks related to customer service operations
Qualifications
Strong verbal and written communication skills
Professional demeanor with a customer-focused mindset
Ability to multitask and manage priorities effectively
Attention to detail and strong organizational skills
Comfortable working in a team-oriented office environment
Willingness to learn and grow within the company
Additional Information
Competitive salary ($43,000 – $47,000 annually)
Growth opportunities and clear career progression paths
Ongoing training and professional development
Supportive and collaborative work environment
Stable full-time position with long-term potential
Other facts
About Alphabe Insight Inc
Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience.
Our Story
Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change.
Our Philosophy
At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.
What you'll do
- The Entry Level Customer Service Assistant will serve as the primary point of contact for customer inquiries and requests, providing accurate information and maintaining organized records. The role also involves collaborating with internal teams to resolve issues and supporting administrative tasks related to customer service operations.
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