About this role
Company Description
Dinamic AS Group is a forward-thinking organization dedicated to delivering innovative advertising solutions that drive visibility, growth, and long-term value for our clients. We operate with a results-driven mindset, combining creativity, strategic thinking, and operational excellence to build impactful campaigns in competitive markets. Our team thrives in a collaborative and professional environment where ideas are valued and growth is encouraged.
Job Description
We are seeking a motivated and detail-oriented Customer Service Trainer to join our team in Nashville, TN. This role is responsible for developing, delivering, and refining training programs that ensure customer service teams perform at the highest level. The ideal candidate will play a key role in shaping service quality, onboarding processes, and performance consistency across operations.
Responsibilities
Design and deliver customer service training programs for new and existing team members
Develop training materials, guides, and structured learning sessions
Evaluate trainee performance and provide constructive feedback
Ensure alignment between training content and company service standards
Collaborate with leadership to identify training needs and improvement areas
Monitor service quality trends and recommend enhancements
Support ongoing professional development initiatives
Qualifications
Strong communication and presentation skills
Ability to explain concepts clearly and effectively
Excellent organizational and time-management skills
Analytical mindset with attention to detail
Ability to adapt training approaches to different learning styles
Professional demeanor and leadership-oriented mindset
Additional Information
Competitive salary ($50,000 – $54,000 per year)
Growth opportunities within a structured organization
Supportive and professional work environment
Ongoing training and skill development
Stable, full-time position with long-term potential
Other facts
About Alphabe Insight Inc
Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience.
Our Story
Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change.
Our Philosophy
At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.
What you'll do
- The Customer Service Trainer is responsible for designing and delivering training programs for customer service teams. They will also evaluate trainee performance and ensure alignment with company service standards.
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