People HR Advisor

Location: This is a remote position open to candidates based in Atlanta, GA; Austin, TX; Burlington, VT; or Tallahassee, FL.

Reports to:  People Operations Director  

Who We Are 

At Aptarro, we believe the best work happens when people feel valued, supported, and empowered to thrive!  Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together.  

 ✔Agile Mindset – We adapt and pivot with purpose.   

✔ Relentless Resourcefulness – We find solutions, no matter the challenge.  

✔ Raise Your Hand – We step up, own it, and contribute.   

✔ Only What Matters – We simplify and focus on what drives impact.  

✔ We Do Hard Things Together – We solve tough problems as a team.

We help healthcare providers get paid accurately and on time—without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems—so providers can focus on what matters most: patient care.

We help our customers make right easy—every day.

What You’ll Do

The People (HR) Advisor partners closely with managers and employees to provide practical, value-aligned guidance across the employee lifecycle. Reporting to the Head of People, this role serves as a trusted advisor on day-to-day people matters while supporting the execution of Aptarro’s People strategy.

This position blends employee relations advisory, manager coaching, and People operations, acting as a bridge between employees, leaders, and People leadership. The People Advisor is expected to independently manage routine and moderate-complexity people matters, while escalating higher-risk or strategic issues appropriately.

This role is well suited for an experienced HR Generalist or Junior HRBP who is ready to operate in a consultative, business-facing capacity.

Key Responsibilities

1. People Advisory & Manager Partnership

• Act as a first-line People Advisor to managers and employees on policies, performance concerns, workplace issues, and employee experience questions
• Coach managers on effective people practices, including feedback delivery, performance management, and navigating difficult conversations
• Provide guidance on policy interpretation and consistent application aligned with Aptarro’s values and People principles
• Escalate complex, sensitive, or high-risk matters to the Head of People with clear analysis and recommended next steps

2. Employee Relations Support

• Support employee relations matters of low to moderate complexity, including: 
  • Attendance and conduct issues
  • Performance documentation support
  • Workplace conflict resolution
• Conduct thorough intake, documentation, and follow-up for employee concerns
• Partner with the Head of People on investigations and corrective action processes as needed
• Conduct exit interviews and synthesize themes and insights to inform People initiatives

3. Performance & Talent Processes

• Support performance management processes, including goal setting, review cycles, and calibration preparation
• Reinforce performance expectations and accountability across the organization
• Partner with managers to identify development opportunities and employee growth paths
• Support internal mobility and succession-related activities as the organization scales

4. People Operations, Payroll & Benefits Advisory

• Serve as a People point of contact for payroll, benefits, and leave-related questions, partnering with Finance and external vendors as needed
• Support multi-state payroll processing, administration and audits
• Administer and support annual open enrollment and benefits education
• Track and support leave processes (FMLA, state leaves, company leaves) and ensure required notices are communicated
• Ensure employee data integrity and confidentiality within ADP and People systems

5. Compliance & Risk Awareness

• Stay informed on federal and state employment law changes and flag risks or required actions to the Head of People
• Support policy updates, compliance documentation, and manager education
• Promote fair, consistent, and compliant people practices across the organization

6. People Programs & Continuous Improvement

• Partner with the Head of People on the rollout and improvement of People programs aligned with Aptarro’s A.R.R.O.W values
• Identify opportunities to improve People processes, employee experience, and manager enablement
• Prepare People-related reports and insights (e.g., turnover trends, exit data, leave patterns)

What You Bring

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• Associate’s degree acceptable with equivalent experience

Experience

• 5–7 years of progressive HR experience, including: 
  • Broad HR Generalist responsibilities
  • Direct exposure to employee relations and manager advisory work
• Experience supporting a multi-state workforce strongly preferred
• Experience in a scaling, fast-paced, or remote-first environment is a plus

Skills & Competencies

• Strong working knowledge of U.S. employment laws and HR best practices
• Ability to advise and influence managers with confidence, empathy, and professionalism
• Sound judgment and discretion when handling sensitive situations
• Strong organizational skills and ability to prioritize competing demands
• Comfortable operating independently while partnering closely with senior leadership
• Proficiency with ADP, HRIS platforms, and standard business tools

Certifications (Preferred)

• PHR, SHRM-CP, SPHR, or SHRM-SCP

Equal Employment Opportunity:

Aptarro is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class. class.