Sales Operations Manager
full-time•São José da Laje
Summary
About this role
<div class="content-intro"><p><strong>Who We Are:</strong></p>
<p>Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our <a href="https://alpaca.markets/blog/alpaca-raises-52-million-in-series-c-funding-to-fuel-global-expansion-and-category-leadership/">recent Series C funding round</a> brought our total investment to over $170 million, fueling our ambitious vision.</p>
<p>Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 6 million brokerage accounts.</p>
<p>Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of <strong>opening financial services to everyone on the planet</strong>. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.</p>
<p>Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.</p>
<p> </p>
<p><strong>Our Team Members:</strong></p>
<p>We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!<br><br>We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.</p></div><p><strong>Your Role:</strong></p>
<p data-pm-slice="1 1 []">We are growing our team to meet the tremendous demand for our recently launched Broker API offering. As the first Sales Operations hire, you will support our growing customer acquisition and retention functions, and build critical infrastructure to drive the next stage of our hypergrowth.</p>
<p><strong>Things You Get To Do:</strong></p>
<ul>
<li>Build the sales operations practice from the ground up, covering technology, data, and processes.</li>
<li>Design and execute on our CRM strategy (currently Hubspot).</li>
<li>Create processes and onboarding documentation to support the growing customer teams.</li>
<li>Work with various customer teams to meet acquisition and growth targets.</li>
<li>Partner with marketing and data teams to ensure proper flow of data across platforms.</li>
<li>Collaborate strategically with our head of revenue on team performance, go-to-market strategy, and customer trends.</li>
<li>Build reports and dashboards to communicate and promote data-driven decision-making, including pipeline, forecasting, capacity planning, budgeting, performance management, data hygiene, and KPIs.</li>
</ul>
<p><strong>Who You Are (Must-Haves):</strong></p>
<ul>
<li>Sales operations experience in high-growth SaaS environments.</li>
<li>Expert-level knowledge of major CRM platforms. HubSpot experience is preferred.</li>
<li>Experience integrating with other sales ops tools, including Outreach, Gong, Chorus, LinkedIn, and ZoomInfo.</li>
<li>Experience in B2B - SMB / Enterprise. B2C experience is a plus.</li>
<li>Strong quantitative approach with experience in data analysis and insights, including: SQL, BI tools, Excel / ETL.</li>
<li>Ability to communicate key sales metrics via dashboards and reports.</li>
<li>Excellent communication skills and experience with stakeholder management, with the ability to drive decisions / results on collaborative projects.</li>
<li>Industry experience in FinTech is preferred, especially with broker-dealer business.</li>
<li>Startup mindset</li>
</ul><div class="content-conclusion"><h3><strong>How We Take Care of You:</strong></h3>
<ul>
<li style="font-weight: 400; text-align: justify;"><span style="font-weight: 400;">Competitive Salary & Stock Options</span></li>
<li style="text-align: justify;">Health Benefits</li>
<li style="font-weight: 400; text-align: justify;"><span style="font-weight: 400;">New Hire Home-Office Setup: One-time USD $500</span></li>
<li style="font-weight: 400; text-align: justify;"><span style="font-weight: 400;">Monthly Stipend: USD $150 per month via a Brex Card</span></li>
</ul>
<p><em><span style="font-weight: 400;">Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.<br></span></em></p>
<p><span style="font-size: 8pt;"><a href="https://files.alpaca.markets/disclosures/AlpacaRecruitmentPrivacyPolicy.pdf"><em><span style="font-weight: 400;">Recruitment Privacy Policy</span></em></a></span></p></div>
What you'll do
- As the first Sales Operations hire, you will support customer acquisition and retention functions while building critical infrastructure for growth. You will design and execute the CRM strategy and create processes to support customer teams.
About Alpaca
About AlpacaAlpaca is an API infrastructure and licensed financial services company that allows developers and businesses to offer stock and crypto investing to their end-customers. We work with more than 100 companies across the globe to enable their investing products, and our mission is to provide financial services to everyone on the planet. Alpaca’s globally distributed team consists of developers, traders, and brokerage business specialists and backed by a group of well-capitalized investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Y Combinator as well as highly experienced industry angel investors and founders. We are also very tech-enthusiastic with notable track records in open source and startup communities.Who We AreAlpaca is a fast-growing series B fintech company that’s raised over $120 million in funding. Alpaca is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services. Our globally distributed team consists of developers, traders, and brokerage specialists, and is backed by a group of prominent investors and highly experienced industry angel investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Eldridge, Positive Sum, Elefund, and Y Combinator. And, of course, we are very enthusiastic about open source contributions as well as community building.The Alpaca TeamWe have 150+ globally distributed (remote) team members who love to work from their favorite places in the world. We have team members based in the USA, Canada, Hungary, Japan, Brazil, Spain, Philippines, Nigeria, UK, and more! We love candidates who have a passion for making a global difference in financial services and technology, by impacting local communities and becoming a part of our hyper-growth company.
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Frequently Asked Questions
What does a Sales Operations Manager do at Alpaca?
As a Sales Operations Manager at Alpaca, you will: as the first Sales Operations hire, you will support customer acquisition and retention functions while building critical infrastructure for growth. You will design and execute the CRM strategy and create processes to support customer teams..
Is the Sales Operations Manager position at Alpaca remote?
The Sales Operations Manager position at Alpaca is based in São José da Laje, Alagoas, Brazil. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sales Operations Manager position at Alpaca?
You can apply for the Sales Operations Manager position at Alpacadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.