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Social Media Content Moderator
full-time•Tulsa
About this role
Location: Tulsa, OK
Employment Type: Full-time, $17.50/hr Onsite
Supporting: Content Moderation
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
• Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations
• Become and remain knowledgeable about online community standards
• Interpret and apply complex policies and guidelines to content
• Review the reported content within agreed turnaround times and standards of quality
• Escalate issues outside of the company policy
What'll Set You Up for Success
Required:
• High school diploma or GED
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Ability to handle viewing graphic and potentially disturbing content
• Ability to react quickly and effectively with high attention to detail and fast learning ability
• High level engagement
• Possess a high level of professionalism
• Good understanding of social media pop culture
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
For Internal Candidates:
• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience
Location Note: We're currently hiring for this position in Tulsa, Oklahoma.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs that really grow your career
• Open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
Our Values
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter
What you'll do
- The role involves reviewing content such as video, image, and text to ensure compliance with policies and regulations. Additionally, the moderator will interpret complex guidelines and escalate issues as necessary.
About Alorica
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
Ready to join Alorica?
Take the next step in your career journey
Frequently Asked Questions
What does a Social Media Content Moderator do at Alorica?
As a Social Media Content Moderator at Alorica, you will: the role involves reviewing content such as video, image, and text to ensure compliance with policies and regulations. Additionally, the moderator will interpret complex guidelines and escalate issues as necessary..
Is the Social Media Content Moderator position at Alorica remote?
The Social Media Content Moderator position at Alorica is based in Tulsa, Oklahoma, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Social Media Content Moderator position at Alorica?
You can apply for the Social Media Content Moderator position at Aloricadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.