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Learning Delivery Associate
full-time•Miami Lakes
About this role
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.
JOB RESPONSIBILITIES
• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.
OTHER RELATED DUTIES
• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.
What you'll do
- The Learning Delivery Associate is responsible for conducting new hire training in a classroom setting and providing follow-up training as necessary. They also assist the training department with various functions and monitor scorecard performance.
About Alorica
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
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Frequently Asked Questions
What does a Learning Delivery Associate do at Alorica?
As a Learning Delivery Associate at Alorica, you will: the Learning Delivery Associate is responsible for conducting new hire training in a classroom setting and providing follow-up training as necessary. They also assist the training department with various functions and monitor scorecard performance..
Is the Learning Delivery Associate position at Alorica remote?
The Learning Delivery Associate position at Alorica is based in Miami Lakes, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Learning Delivery Associate position at Alorica?
You can apply for the Learning Delivery Associate position at Aloricadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.