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Customer Service Representative Greensboro, NC
full-time•Greensboro
About this role
Position: Customer Service Representative
Location: 414 Gallimore Dairy Rd, Greensboro, NC 27409
Terms: Full-time
Pay: $16/hr
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
What you'll do
- Assist customers with issues and concerns related to the product or service. Document call-related information and maintain customer records.
About Alorica
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
Ready to join Alorica?
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Frequently Asked Questions
What does a Customer Service Representative Greensboro, NC do at Alorica?
As a Customer Service Representative Greensboro, NC at Alorica, you will: assist customers with issues and concerns related to the product or service. Document call-related information and maintain customer records..
Is the Customer Service Representative Greensboro, NC position at Alorica remote?
The Customer Service Representative Greensboro, NC position at Alorica is based in Greensboro, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative Greensboro, NC position at Alorica?
You can apply for the Customer Service Representative Greensboro, NC position at Aloricadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.