About this role
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.
RESPONSIBILITIES
Sales & Service Leader
- Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
Business Leader
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
People Leader
- Leads by example and inspires staff in daily operations and guest experience.
- Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
- Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Business Partner
- Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
QUALIFICATIONS:
- 2+ Years prior work experience in a client-centric, sales environment
- Proven leadership capabilities demonstrating excellent decision making
- Values feedback, receptive to receiving feedback and eager to provide
- High energy, upbeat and enthusiastic with the ability to integrate fun and work
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Excellent interpersonal and written communication skills
- Aligns with and embodies ALO’s Guiding Principles
- Job Level: Associate
The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
JUST SOME OF THE PERKS
- Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- 401K with company matching (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
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Other facts
About ALO
We are ALO. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street.
We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world.
Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions.
Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.
What you'll do
- The Sales & Service Lead is responsible for enhancing the guest experience by leading the sales floor and providing product education. They will also manage team performance and collaborate with other departments to ensure operational excellence.
Ready to join ALO?
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