Scheduling Coordinator Appliances

We are looking for an experienced Scheduling Coordinator to join our Appliance team. The Scheduling Coordinator is responsible for coordinating and ensuring that installations run smoothly from a scheduling standpoint. This includes monitoring tentative installation dates utilizing builder portals, updating internal systems, and communicating with Home Managers and Production Coordinators. 

Scheduling Coordinator Responsibilities: 

• Communicate with builders for job confirmations.
• Check scheduling reports to maintain dates for jobs in RFMS versus builder portal.
• Use and navigate builder scheduling software such as Vendor Suite, Supply Pro, etc.
• Check dates against other trades for Ally to make sure jobs go on time.
• Communicate issues with Home Managers to get jobs out on time and satisfy builders.
• Answer multiple phone calls daily from builders for scheduling and warranty issues.
• Direct Line of Contact for builders - handle warranty and customer service issues
• Use builder Purchase Orders to create orders in RFMS Order Entry for service tickets and warranty / emergency appliance orders.
• Fix RFMS Schedule Pro issues and manipulate orders to address appliance returns and mixed delivery dates.
• Pick inventory on Order Entry and print pick tickets for warehouse staff.
• Work with warehouse Staff and managers to address job scheduling issues.
• Prioritize and categorize emails based on urgency, importance, and content.
• Manage large volume of emails. Emails must be answered within 24-48 hours to maintain customer service levels.
• Anticipate potential issues and communicate proactively to prevent escalations.
• Look in Dispatch Track software for updates on previous or current orders.
• Create and schedule orders in Dispatch Track software.
• Fix order/scheduling issues in Dispatch Track software.
• Upload scheduled job data to Dispatch Track software.

Scheduling Coordinator Requirements: 

• Previous home construction experience preferred.
• Proficient with Microsoft Office Suite, especially Excel
• Resilience and the ability to stay calm under pressure.
• Communicate clearly and professionally, both verbally and in writing
• Skilled with professionally handling upset callers.
• Capability to handle multiple tasks simultaneously without compromising the quality of work.
• Must be able to lift up to 15-20 pounds. 

We value and rely on the collective voices of our employees, customers, and community to help us build a better company - and world - for everyone. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer.