Security Officer - Transit Reception Desk

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer - Transit Reception Desk in Jacksonville, FL, you will serve and safeguard clients in a range of industries such as Transportation, and more. As a Front Desk Officer with Allied Universal at a transportation location, you will greet employees and visitors, manage access control and badging, monitor cameras and alarms, and document security-related activity with clear, professional reports. You will be a visible first point of contact, helping to support order and quick response to incidents through strong communication and customer service. Join a team that is agile, reliable, innovative, people-first, and always acts with integrity.

Position Type: Full Time

Pay Rate: $15.97 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to visitors, contractors, and personnel by following site-specific security-related procedures, access control requirements, and when appropriate, emergency response activities.
• Operate the front desk post by greeting arrivals, verifying identification and/or authorization, issuing temporary badges and/or passes, and directing individuals to the proper location.
• Monitor and control entry to the facility through lobby doors, turnstiles, and/or gate communication systems, helping to deter unauthorized access.
• Answer and route incoming telephone calls and radio traffic, relay messages to operations and/or management, and maintain professional communication during high-traffic periods.
• Monitor cameras, alarms, and other security-related systems from the front desk, identify irregular activity, and report concerns per post orders.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating notifications to Allied Universal supervision and site contacts.
• Document shift activity, visitor activity, incidents, and service requests in written and/or electronic logs; complete required reports with accurate details and timelines.
• Support transportation and logistics workflows by screening deliveries at the reception point, coordinating with receiving personnel, and following procedures for vendor and driver check-in.
• Participate in required briefings and training, follow site policies and Allied Universal standards, and support a customer-focused front desk presence.

Minimum Requirements:

• Have a minimum of 2 years of security experience.
• Provide proof of a high school diploma and/or GED as required by the client.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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