Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer - Media Front Desk in Morrisville, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Front Desk Officer at a fast-paced tech location, you will greet employees and visitors, manage access and check-in, monitor cameras and alarms, and document incidents and service requests. You will be a visible, welcoming presence who helps support security-related operations through clear communication, professionalism, and teamwork. At Allied Universal, you will bring agility, reliability, innovation, and integrity to a people-first culture.

Position Type: Part Time

Pay Rate: $17.00 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to site visitors, employees, contractors and/or vendors by carrying out security-related procedures, site-specific policies and when appropriate, emergency response activities.
• Staff the front desk and serve as the first point of contact for a technology office setting, greeting visitors, answering general inquiries and directing traffic to the appropriate destination.
• Manage visitor processing, including verifying identification, issuing temporary credentials, maintaining visitor logs and coordinating host notifications according to site procedures.
• Monitor access points and lobby areas for unusual activity and report concerns to site contacts and/or Allied Universal leadership.
• Answer and route phone calls and/or messages, provide basic directions and support a professional front-of-house experience.
• Operate access control and related systems as assigned, including requesting assistance for badge issues, lost credentials and/or access discrepancies per site policy.
• Respond to incidents and critical situations in a calm, problem-solving manner, following post orders and escalating to site leadership and/or emergency services when appropriate.
• Document activities, incidents and service requests in written logs and incident reports, including times, actions taken and notifications made.
• Support client-specific administrative tasks tied to the front desk, such as handling deliveries, coordinating meeting room visitor flow and/or maintaining sign-in materials per post orders.
• Participate in briefings, comply with post orders, and assist with site drills and/or emergency procedures as directed.

Minimum Requirements:

• Customer service experience is preferred.
• Being comfortable using a computer or tablet is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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