Supervisor, RRT/Refund

Job DetailsJob Location: Allied Benefit Systems - CHICAGO, IL 60606Position Type: Full TimeSalary Range: $60,000.00 - $88,000.00 SalaryJob Category: ClaimsPOSITION SUMMARY The Supervisor, Rapid Response Team (RRT) and Refund is responsible for the timely assisting the management team with monitoring and management of the daily work and other functions within the RRT and Refund Departments.  Provides guidance and direction to team members.  Develops and implements workflows as needed.  The supervisor is the primary contact for handling and prioritizing any questions and issues from other departments.   ESSENTIAL FUNCTIONS Oversees work activities and monitors workflow to ensure systems and procedures are documented, training material is developed and maintained, and reports are generated to meet business needs. Motivates team members to ensure efficient and effective operational outcomes. Leadership responsibilities include training staff, planning, assigning and directing work, appraising performance, rewarding and counseling employees, addressing complaints, and resolving problems. Monitor inventory and turn-around times. Conducts weekly meetings with team to ensure tasks and projects are completed timely. Work with various departments to handle issues that arise in a timely manner. Supporting other duties and projects as assigned by management. Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed.  Actively engage, coach, counsel and provide timely, and constructive performance feedback. Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed. Actively engage, coach, counsel and provide timely, and constructive performance feedback. Performs other related duties as assigned.     EDUCATION Bachelor’s Degree or equivalent work experience required.   EXPERIENCE AND SKILLS At least 5 years claims processing experience, preferably on the QicLink claims processing system required. Minimum of 5 years of group health insurance and benefits experience required. Must possess demonstrated leadership potential Must be proficient in Microsoft Word, and Excel and have the ability to learn Microsoft Access. Must have excellent written and verbal communication skills. Must have strong analytical skills. Must have knowledge of CPT and ICD-10 coding terminology.   POSITION COMPETENCIES Accountability Communication Action Oriented Timely Decision Making Building Relationships/Shaping Culture Customer Focus   PHYSICAL DEMANDS This is a standard desk role – long periods of sitting and working on a computer are required.   WORK ENVIRONMENT: Remote   Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.   Protect Yourself from Hiring Scams Important Notice About Our Hiring Process   To keep your experience safe and transparent, please note: All interviews are conducted via video. No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager. If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process.   For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems   Your security matters to us—thank you for helping us maintain a fair and trustworthy process!Qualifications