Job Title            : Windows specialist

Experience       : 6 to 8 years

Job Description:

We are looking for a Windows Specialist to monitor and manage our applications running on Windows hosts. The ideal candidate should be eager to understand our business workflows and the different interfaces within these applications. They will be responsible for identifying the root causes of complex errors and providing timely solutions. The candidate should possess excellent analytical skills, communication skills and have a technical background with a basic understanding of Azure cloud, Windows servers, and file transfer protocols.

You will

Incident Management:

• Responding to and resolving application-related incidents in a timely manner.
• Documenting incidents, troubleshooting steps, and resolutions.
• Escalating unresolved issues to higher-level support or development teams if necessary.

User Support:

• Providing technical assistance to end-users via various channels (e.g., email, phone, ticketing system).
• Guiding users through problem-solving processes and providing training on application functionalities.

Monitoring and Maintenance:

• Monitoring application performance and system health to identify and address potential issues proactively.
• Performing routine maintenance tasks and configuration changes.

Change Management:

• Participating in the deployment of new applications or updates, ensuring minimal disruption to business operations.
• Testing new releases and updates to ensure compatibility and functionality.

Documentation:

• Creating and maintaining detailed documentation for application processes, configurations, and troubleshooting procedures.
• Updating knowledge base articles to assist users and support teams.

Collaboration:

• Working closely with members within the team, vendor, infra team, and other stakeholders to understand application requirements and improvements.
• Participating in project meetings and providing input on application-related issues.

Security and Compliance:

• Ensuring that applications comply with Allianz's security policies and regulatory requirements.
• Implementing and monitoring security measures to protect data integrity and confidentiality.

Performance Optimization:

• Analysing application performance and identifying areas for improvement.
• Implementing best practices for application optimization and efficiency.

Reporting:

• Generating regular reports on application performance, incident trends, and user feedback.
• Providing insights and recommendations based on data analysis.

Continuous Improvement:

• Staying updated with the latest technology trends and best practices in application support.
• Identifying opportunities for process improvements and implementing them to enhance support efficiency.

Technical Skills:

• Azure Cloud Services: Expertise in managing and deploying Windows environments within Azure, including virtual machines, App registrations, and Enterprise application

• File Transfer Protocols: Proficiency in secure file transfer protocols and tools such as SFTP, FTPS, and Azure Storage for efficient data exchange.

• Patch Management: Experience in implementing and managing patch management solutions for Applications and Windows systems

• Compliance and Security Standards: Knowledge of compliance frameworks and security standards relevant to Azure and Windows environments, such as GDPR, ISO 27001, and NIST.

• Active Directory and Azure AD: Basic understanding and hands on experience of on-premises Active Directory and Azure Active Directory.

• System Configuration and Deployment (optional): Experience in configuring, deploying, and managing Windows systems using Azure Automation and Infrastructure as Code (IaC) tools like ARM templates or Terraform.

• Troubleshooting and Problem-Solving: Strong ability to diagnose, analyze, and resolve issues related to Azure and Windows Server environments efficiently.

• Network Protocols and Services: Basic understanding of network protocols (TCP/IP, DNS, DHCP) and Azure networking services, including Virtual Networks and Network Security Groups.

• Security and Compliance: Knowledge of Azure security best practices, including Azure Security Center, Azure Policy, and compliance monitoring.

• PowerShell and Azure CLI: Proficiency in writing and executing PowerShell scripts and Azure CLI commands for automation and system management tasks.

• Backup and Recovery Solutions: Working knowledge of Azure Backup and recovery strategies for Windows systems within Azure environments.

• Performance Monitoring and Optimization: Ability to monitor system performance using Azure Monitor and implement optimization strategies to ensure efficient operation of Windows environments.

• Collaboration and Communication: Strong communication skills to collaborate effectively with team members, stakeholders, and end-users, particularly in cloud-based environments.

• MS SQL Server Administration: Proficiency in managing and administering MS SQL Server and databases

• Dynatrace Monitoring and Analysis: Experience in configuring and utilizing Dynatrace for real-time monitoring and analysis of application performance, infrastructure health, and user experience within Windows and Azure environments.

• Problem Detection and Resolution: Proficiency in leveraging Dynatrace's AI-driven insights and automated root cause analysis to quickly detect, diagnose, and resolve performance issues and anomalies in complex systems.

Soft Skills:

• Communication Skills: Excellent verbal and written communication skills to interact with different stakeholders.

• Customer Service Orientation: Strong focus on customer satisfaction and ability to manage user expectations.
• Team Collaboration: Ability to work effectively within a team and collaborate with other departments.

Time Management:

• Strong organizational skills and the ability to prioritize tasks effectively.
• Analytical Thinking: Ability to analyze complex problems and develop solutions.
• Attention to Detail: Meticulous attention to detail to ensure issues are thoroughly investigated and resolved.

Qualifications:

• Educational Background: A degree in Computer Science, Information Technology, or a related field.
• Experience: Several years of experience in application support or a related field.

Additional Skills:

• Project Management: Basic understanding of project management principles can be beneficial.
• Documentation Skills: Ability to create and maintain detailed documentation for troubleshooting and knowledge sharing.

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.