RECOVERY OFFICER – CUSTOMER & OPERATIONS – AUSTRALIA WIDE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Through phone first approach, provide quality service to customers while negotiating successful debt recovery from Third parties.
• Deliver a consistent and positive customer service that exceeds customer expectation and builds loyalty.
• Determine liability, negotiate the outcome of the debt repayment, and complete files in an efficient manner to maximise financial benefit for AAL.
• Ensure a timely and effective response to customer needs and the accurate processing of recovery claims and adherence to AAL phone standards.
• Demonstrate understanding and adherence to financial hardship requirements including dealing with customers experiencing vulnerability.
• Engage with third parties in a respectful manner

About you

• Experience in a claims management role for a complex, matrixed general insurance organisation.
• Exposure to debt recovery preferred but not essential.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.