About this role
Job Summary
- Claims Specialist
- Claims Services
- Claims Assessment & Processing
- Claims Settlement
- Claims Dispute Resolution
Key Responsibilities
- Assess quantum of claims.
- Conduct negotiation on claims settlement.
- Identify potential fraud claims through system and manual triggers.
- Review policy liability.
- Attend to claims queries from customers, third parties, agents, brokers, branches, and claims hubs.
- Obtain necessary claims documents from insured parties, solicitors, underwriters, agents, brokers, etc.
- Assess claims based on supporting documents/reports, such as medical, police, survey, and sketch plans.
- Offer settlement to workshops, third parties, and insured parties.
- Conduct investigations and mediate complaints with resolutions.
Key Requirements
- Bachelor's Degree or equivalent in any related field.
- Working experience in OD claims processing is preferred.
- Experience in OD loss adjusting and car repair shop will be advantageous.
- Ability to work independently and as a team player.
- Good communication and writing skills.
- Familiar with the use of ChatGPT or AI tools for tasks simplication
Other facts
About Allianz Insurance
Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with more than 8000 employees located across ten countries and four continents, enables us to unlock the full potential towards driving superior client experience within Allianz Group.
At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.
Corporate Disclosures / Pflichtangaben: https://www.allianz.com/Allianz-TechnologySE/en
Allianz Data Privacy Statement: https://www.allianz.com/en_GB/privacy-statement.html
Allianz Careers Data Privacy Statement: https://careers.allianz.com/en_EN/footer/data-privacy.html
LinkedIn Privacy Policy: https://www.linkedin.com/legal/privacy-policy
LinkedIn General Terms: https://www.linkedin.com/legal/user-agreement
What you'll do
- The Claims Examiner is responsible for assessing the quantum of claims, conducting negotiations for settlements, and identifying potential fraud. They will also handle claims queries and obtain necessary documentation from various parties involved.
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