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Call Center Supervisor (1st Party Collections- 2 Openings)
full-time•Maumee
About this role
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Job Title: Call Center Supervisor (1st Party Collections)
Location: Maumee, OH (On-Site)
Pay: $19.00/hour
Benefits:
Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!
Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.
Schedule: Monday- Friday 10 AM- 7 PM
Description:
The Supervisor manages and develops a team of assigned to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. The individual in this role will review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.
Essential Accountabilities:
- Follow all steps of TOPS to manage their team and their shift on a daily basis to ensure 80% of their shift is spent managing their team
- Support, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets
- Completes regular monitoring of their team’s handled contacts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements
- Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin
- Provide support to Agents experiencing difficulties on calls and handles escalated irate and/or upset customers' inquiries promptly & professionally when necessary
- Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to the Teleperformance Management immediately
- Remote management of agents if working as a work at home Supervisor
Requirements:
- Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 years of experience in the collections industry.
- High School Diploma or equivalent
- Usage of MS Office
- Availability to work between the hours of 10 am- 7 pm EST Monday through Friday
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [email protected].
Questions?
- Please review our privacy notice available at the following www.allianceoneinc.com/careers
- For additional information on AllianceOne visit our website at www.allianceoneinc.com
What you'll do
- The Supervisor manages and develops a team to meet and exceed performance and quality metrics. They provide guidance, support, and education to ensure operational goals are met.
About AllianceOne
AllianceOne offers the financial strength, imagination, technological sophistication, and a work ethic that is the envy of our industry. We define our services in terms of your goals. Our success is measured by your satisfaction.
As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients diverse needs. The realities of managing debt has become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.
Ready to join AllianceOne?
Take the next step in your career journey
Frequently Asked Questions
What does a Call Center Supervisor (1st Party Collections- 2 Openings) do at AllianceOne?
As a Call Center Supervisor (1st Party Collections- 2 Openings) at AllianceOne, you will: the Supervisor manages and develops a team to meet and exceed performance and quality metrics. They provide guidance, support, and education to ensure operational goals are met..
Is the Call Center Supervisor (1st Party Collections- 2 Openings) position at AllianceOne remote?
The Call Center Supervisor (1st Party Collections- 2 Openings) position at AllianceOne is based in Maumee, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Call Center Supervisor (1st Party Collections- 2 Openings) position at AllianceOne?
You can apply for the Call Center Supervisor (1st Party Collections- 2 Openings) position at AllianceOnedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.