Customer Hub Advisor - Brentwood KIA
full-time•Brentwood
About this role
<p>Allen Motor Group are currently looking to employ a Customer Hub Advisor to join our Customer Relations Team at our KIA dealership in Brentwood. Booking in aftersales customers for all service departments across the group and providing a fantastic customer experience. This position is offered on a permanent full-time basis working <strong>Monday – Friday with 1 in 4 Saturday’s on a rota basis paid as overtime</strong>.<strong> A basic salary of £25,396 with an OTE of £28,396.</strong></p><p> </p><p><strong>Why Allen Motor Group?</strong></p><p><span><strong> </strong></span></p><p>In addition to a highly attractive basic salary and commision we also offer a range of other benefits including:</p><p><span>· </span>30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service</p><p><span>· </span>Fantastic discounts on MOT’s, services and parts</p><p><span>· </span>Life assurance benefit, at no cost to yourself</p><p><span>· </span>£1,000 refer a friend scheme</p><p><span>· </span>Full training and support to develop and progress your career with Allen Motor Group</p><p> </p><p><strong>Do I need experience?</strong></p><p><span><strong> </strong></span></p><p>No! We relish applications from people looking to begin their career with us. The key attributes and skills we look for in candidates are:</p><p><span>ü </span>A strong background in customer service</p><p><span>ü </span>History of performing effectively under pressure</p><p><span>ü </span>Experience with IT systems and computer literate</p><p><span>ü </span>Previous working experience in a retail background would be highly advantageous</p><p> </p><p><strong>Key Responsibilities and Duties</strong></p><p><span><strong> </strong></span></p><p>Upon your completed 3 week training you will be expected to demonstrate the following skills and attributes:</p><p> </p><p><span>· </span>Convert customer enquiries to bookings and assist customers with service booking queries</p><p><span>· </span>Ensuring all recorded information is accurate and stored correctly</p><p><span>· </span>Achieving set performance targets</p><p><span>· </span>Ensuring adherence to all GDPR guidelines</p><p><span>· </span>Working in collaboration with all service departments to guarantee the smoothest experience for our customers</p><p> </p><p> </p><p><strong>To be considered for this opportunity, please apply now</strong></p>
What you'll do
- The Customer Hub Advisor will convert customer enquiries to bookings and assist with service booking queries. They will ensure accurate information is recorded and collaborate with service departments for a smooth customer experience.
About Allen Motor Group
Allen Motor Group is one of the UK's leading & longest-established dealer groups, comprising Allen Ford, Essex Ford, SMC Ford, Kia dealerships (Bath, Brentwood, Milton Keynes, Rayleigh & Solihull), Kia PBV dealerships (Gillingham, Milton Keynes & Nuneaton), Chery dealerships (Kettering, Milton Keynes & Romford), OMODA | JAECOO dealerships (Coventry, Northampton & Rayleigh), and MAXUS dealerships (Northampton, Slough, Swindon & Warwick). We've been supporting British motorists since 1912.
We do much more than sell New and Used Cars and Commercial Vehicles. We have fully equipped workshops at every site which are manned by fully trained, qualified technicians.
We also have a large, insurance-approved bodyshop with the ability to repair any make of car or van to manufacturers' standards.
We are Motability Premier dealers with fully trained Sales and Service Advisors at every site. As one of the biggest Motability dealers in the country, we work hard at maintaining high standards of advice and customer service.
In addition to this, we are one of the country's largest Privilege dealers – selling thousands of cars at special prices to Ford, Jaguar, Land Rover and Aston Martin employees and their relatives.
We strive never to be beaten on price for sales, service or parts. Discover more at www.allenmotorgroup.co.uk
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Frequently Asked Questions
What does a Customer Hub Advisor - Brentwood KIA do at Allen Motor Group?
As a Customer Hub Advisor - Brentwood KIA at Allen Motor Group, you will: the Customer Hub Advisor will convert customer enquiries to bookings and assist with service booking queries. They will ensure accurate information is recorded and collaborate with service departments for a smooth customer experience..
Is the Customer Hub Advisor - Brentwood KIA position at Allen Motor Group remote?
The Customer Hub Advisor - Brentwood KIA position at Allen Motor Group is based in Brentwood, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Hub Advisor - Brentwood KIA position at Allen Motor Group?
You can apply for the Customer Hub Advisor - Brentwood KIA position at Allen Motor Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.